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- Tasks: Lead site operations and implement key process improvements at Croydon Plant.
- Company: Join Royal Mail, a leading UK delivery company connecting communities nationwide.
- Benefits: Enjoy competitive salary, car allowance, full healthcare, 27.5 days leave, and an 18% bonus potential.
- Why this job: Be at the forefront of transformation, inspiring teams and driving positive change in a dynamic environment.
- Qualifications: Looking for flexible leaders with strong management skills and a focus on people and customer experience.
- Other info: Inclusive recruitment process; adjustments available for applicants needing support.
The predicted salary is between 43200 - 72000 £ per year.
Competitive salary plus £5,500 car allowance or £5,000 cash equivalent, full family healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays, rising with time served, and a pension scheme with highly competitive contribution rates.
Full time Permanent Croydon Mail Centre, CR9 4AA.
As Plant Manager, you'll play a key role leading our operational management teams, overseeing all aspects of site operations, and embedding key process improvements. Alongside driving performance throughout the team, you will also be focused on delivering our crucial customer commitments.
What does the role involve?
- Reporting into the Lead Plant Manager, this key operational role is responsible for ensuring our Croydon Plant runs smoothly, delivering the processing plan in a safe, customer focused and commercially driven manner.
- This fast-paced role will give you the chance to have real impact throughout the business by driving and implementing national change initiatives, developing the business plan, and working to achieve all unit and personal KPI's.
- You'll be providing direction that creates enthusiasm and inspires people across all levels of the business to act and embrace positive change and build a culture of high performance and climate for success.
What skills and experience are we looking for?
- As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent management and communication skills.
- As a leader within the business, you must demonstrate evidence on your CV of the following:
- Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
- People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment, and feedback, identifies and develops talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
- Resilience Focus: Is approachable, provides reassurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
- Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
- Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
- Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.
Next Steps
If you are interested in applying, please complete your application online and submit your current CV.
Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.
Assessment process
Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.
About Us
At Royal Mail we connect companies, customers and communities across the country, delivering a 'one-price-goes-anywhere', universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe. Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready.
At Royal Mail Group, we value trust and our people. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
Closing Date: Monday 7th July 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
Job reference number 325958.
Plant Manager employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plant Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Plant Manager, especially those related to operational management and process improvements. Understanding these aspects will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led teams in the past, focusing on your leadership style and how you've inspired others. This will be crucial for showcasing your fit for the role.
✨Tip Number 3
Research Royal Mail's current initiatives and challenges, particularly in relation to customer service and operational efficiency. Being informed will allow you to engage in meaningful discussions during your interview.
✨Tip Number 4
Practice your responses to capability-based interview questions, as well as management scenario exercises. This preparation will help you feel more confident and articulate during the assessment process.
We think you need these skills to ace Plant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership, people management, and resilience skills. Use specific examples that demonstrate how you've successfully led teams and implemented process improvements in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Plant Manager role and the transformation happening at Royal Mail. Discuss how your experience aligns with their focus on customer-centric operations and high performance.
Highlight Relevant Experience: When detailing your work history, emphasise any experience you have in managing operational teams, driving performance, and implementing change initiatives. Use metrics to showcase your achievements where possible.
Prepare for the Assessment: Familiarise yourself with the assessment process mentioned in the job description. Prepare examples of your management style and how you've handled challenges in the past, as you'll need to showcase these during the capability-based interview.
How to prepare for a job interview at Royal Mail Group
✨Showcase Your Leadership Skills
As a Plant Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams, implemented strategies, and created a positive work environment. Highlight your experience in recognising and developing talent within your team.
✨Emphasise Your People Skills
Communication is key in this role. Be ready to discuss how you foster collaboration and inclusivity within your team. Share instances where you've empowered others through delegation and coaching, and how you've built a supportive culture that celebrates achievements.
✨Demonstrate Resilience and Adaptability
The role requires someone who can handle pressure and adapt to new challenges. Prepare to talk about situations where you've remained positive and realistic under stress, and how you've communicated effectively during times of change or ambiguity.
✨Focus on Customer-Centric Approaches
Since the role is heavily customer-focused, be prepared to discuss how you've implemented customer-first initiatives in previous positions. Share examples of how you've improved customer experiences and made decisions with the customer at the heart of your strategy.
