At a Glance
- Tasks: Lead complex employment relations cases and represent Royal Mail in tribunals.
- Company: Join Royal Mail, a trusted name with a commitment to fairness and inclusion.
- Benefits: Competitive salary, bonus potential, generous leave, and health benefits.
- Other info: Flexible hybrid working and a supportive environment for personal growth.
- Why this job: Make a real impact on employee relations while developing your career.
- Qualifications: Experience in managing complex ER casework and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Job reference 339085
Employee Relations Case Manager
Competitive salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates.
Permanent, Full time. Location: Peterborough (flexible) - hybrid working with 2 days per week in-office and travel when required.
About the Role
As an ER Case Manager, you'll act as an independent and impartial decision-maker, leading on a wide range of employment relations matters. You'll investigate and conclude complex cases, represent the business in Employment Tribunal (ET) and Early Conciliation (EC) matters, and help safeguard Royal Mail's reputation through fair, robust and legally compliant outcomes.
What You'll Be Doing
- Managing a varied caseload, including dismissal appeals, complex grievance investigations and appeals, whistleblowing and senior-level complaints, ensuring fair and consistent outcomes
- Representing Royal Mail in Employment Tribunal and Early Conciliation cases, working closely with external legal providers
- Engaging with stakeholders at all levels, providing clear and timely communication on case progress and outcomes
- Identifying trends and delivering targeted interventions, training or improvements to enhance line manager capability and address hotspots
- Maintaining accurate case records and ensuring high standards of governance, transparency and service delivery
- Supporting wider business activity, including change programmes and organisational design initiatives
What We're Looking For
- We're looking for someone who is capable, resilient and passionate about fair and effective employee relations.
- Proven experience managing complex ER casework
- Experience with employment tribunal activity (desirable)
- Experience working with Trade Unions (desirable)
- Strong analytical and decision-making skills, with the ability to balance risk, cost and reputational impact
- Excellent communication and report writing skills
- The ability to influence and challenge stakeholders at all levels, including senior leaders
- Strong organisational skills, with the ability to manage competing priorities and deliver against targets
- A proactive approach to problem solving and dispute resolution
- Confidence working independently while collaborating with a wider team
Extra Benefits
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Supportive and generous company sick pay
- Funded Dental - As a manager you are eligible to a level of employer funded dental insurance*
- Health Assessment - As a manager you are eligible to an employer funded health assessment every 2 years*
- Benefits Account - You will have access to a personal benefits account on our 'My Bundle+' platform with over 800 retail offers to help you save on groceries, days out, holidays and household bills as well as employer provided and voluntary benefits to suit your lifestyle.
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. This is free and available to everyone.
*Available only to permanent employees
Next Steps
The next stage of the selection process will be a face-to-face/virtual interview consisting of competency based and role specific questions. We value trust and transparency. Your interview is the first step, and we want you to shine. To help you prepare, we will provide your interview questions in advance so you can have your best examples ready.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
Senior ER Case Manager — Complex Investigations & Tribunals in Peterborough employer: Royal Mail Group
Royal Mail is an exceptional employer, offering a competitive salary and a generous benefits package that includes a 10% annual bonus potential, 25 days of annual leave, and a robust pension scheme. With a flexible hybrid working model based in Peterborough, employees enjoy a supportive work culture that prioritises family-friendly policies, personal wellbeing, and professional growth opportunities, making it an ideal place for those passionate about employee relations to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ER Case Manager — Complex Investigations & Tribunals in Peterborough
✨Tip Number 1
Get to know the company inside out! Research Royal Mail's values, recent news, and their approach to employee relations. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for competency-based questions by thinking of specific examples from your past experience that demonstrate your skills in managing complex ER cases. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips that could give you an edge in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about the opportunity. Remember, we want to see your passion for fair and effective employee relations shine through!
We think you need these skills to ace Senior ER Case Manager — Complex Investigations & Tribunals in Peterborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing complex ER casework. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; provide examples of how you've used them in previous roles. Whether it's your analytical prowess or your ability to influence stakeholders, we want to see how you’ve made an impact.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and achievements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Royal Mail Group
✨Know Your Casework Inside Out
As a Senior ER Case Manager, you'll be dealing with complex cases. Make sure you brush up on your previous casework experiences and be ready to discuss specific examples. Highlight how you managed similar situations, the outcomes, and what you learned from them.
✨Understand Employment Tribunal Processes
Since experience with employment tribunal activity is desirable, it’s crucial to familiarise yourself with the processes involved. Research common tribunal cases and outcomes, and be prepared to discuss how you would approach representing the company in such matters.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview, ensuring you convey your points effectively.
✨Showcase Your Analytical Skills
The ability to analyse complex information is vital. Prepare to discuss how you've used analytical skills in past roles to identify trends or resolve disputes. Bring examples that demonstrate your decision-making process and how you balanced risk and reputational impact.
