At a Glance
- Tasks: Manage complex employee relations cases and represent Royal Mail in tribunal matters.
- Company: Join Royal Mail, a vital part of keeping the UK connected.
- Benefits: Competitive salary, annual bonus, generous leave, and health assessments.
- Other info: Flexible hybrid working and commitment to inclusion in recruitment.
- Why this job: Make a real impact on employee relations and support a diverse workforce.
- Qualifications: Experience in managing ER casework and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
Competitive salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates. Permanent, Full time. Location: Peterborough (flexible) - hybrid working with 2 days per week in-office and travel when required.
At Royal Mail, we’re proud of our people and the vital role they play in keeping the UK connected. We’re now looking for an experienced Employee Relations Case Manager to join our team, playing a key role in managing complex and sensitive casework.
About the Role
As an ER Case Manager, you’ll act as an independent and impartial decision‑maker, leading on a wide range of employment relations matters. You’ll investigate and conclude complex cases, represent the business in Employment Tribunal (ET) and Early Conciliation (EC) matters, and help safeguard Royal Mail’s reputation through fair, robust and legally compliant outcomes. This is a high‑impact role where your expertise will directly support our people, leaders and wider organisation.
What You’ll Be Doing
- Managing a varied caseload, including dismissal appeals, complex grievance investigations and appeals, whistleblowing and senior‑level complaints, ensuring fair and consistent outcomes.
- Representing Royal Mail in Employment Tribunal and Early Conciliation cases, working closely with external legal providers.
- Engaging with stakeholders at all levels, providing clear and timely communication on case progress and outcomes.
- Identifying trends and delivering targeted interventions, training or improvements to enhance line manager capability and address hotspots.
- Maintaining accurate case records and ensuring high standards of governance, transparency and service delivery.
- Supporting wider business activity, including change programmes and organisational design initiatives.
What We’re Looking For
We’re looking for someone who is capable, resilient and passionate about fair and effective employee relations. You’ll bring:
- Proven experience managing complex ER casework.
- Experience with employment tribunal activity (desirable).
- Experience working with Trade Unions (desirable).
- Strong analytical and decision‑making skills, with the ability to balance risk, cost and reputational impact.
- Excellent communication and report writing skills.
- The ability to influence and challenge stakeholders at all levels, including senior leaders.
- Strong organisational skills, with the ability to manage competing priorities and deliver against targets.
- A proactive approach to problem solving and dispute resolution.
- Confidence working independently while collaborating with a wider team.
Extra Benefits
- Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
- Supportive and generous company sick pay.
- Funded Dental – eligible to a level of employer funded dental insurance (as a manager).
- Health Assessment – eligible to an employer funded health assessment every 2 years (as a manager).
- Benefits Account – access to your personal benefits account on the My Bundle+ platform with over 800 retail offers.
- Your Wellbeing – 24/7 access to services and tools to help you get the most out of life, covering physical, mental, financial and social support and advice.
*Available only to permanent employees
Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Additional Information
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please visit https:///en/about-us/.
Closing Date: Monday 25th May 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
Employee Relations Case Manager in Peterborough employer: Royal Mail Group
At Royal Mail, we pride ourselves on fostering a supportive and inclusive work environment where our employees are valued and empowered. As an Employee Relations Case Manager in Peterborough, you will benefit from competitive salary packages, generous annual leave, and a strong focus on employee wellbeing, including access to health assessments and family-friendly policies. With opportunities for professional growth and a commitment to diversity, Royal Mail is an excellent employer for those seeking a meaningful career in employee relations.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Case Manager in Peterborough
✨Tip Number 1
Get to know the company inside out! Research Royal Mail's values, recent news, and their approach to employee relations. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for competency-based questions by thinking of examples from your past experience that demonstrate your skills in managing complex ER casework. We all know how important it is to showcase your analytical and decision-making abilities.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips that could give you an edge in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining Royal Mail. Remember, we’re rooting for you!
We think you need these skills to ace Employee Relations Case Manager in Peterborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing complex ER casework. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves engaging with stakeholders at all levels, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you can effectively convey information.
Highlight Your Problem-Solving Skills:We’re looking for someone proactive in resolving disputes. Share examples in your application where you’ve successfully navigated complex situations or made tough decisions, as this will show us your capability in handling sensitive casework.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Mail Group
✨Know Your Casework Inside Out
Before the interview, brush up on your knowledge of complex employee relations casework. Be ready to discuss specific cases you've managed, the challenges you faced, and how you achieved fair outcomes. This will show your expertise and confidence in handling sensitive matters.
✨Prepare for Tribunal Scenarios
Since experience with employment tribunal activity is desirable, think about potential scenarios you might face. Prepare to explain how you would approach these situations, including your strategies for representing the business and ensuring compliance with legal standards.
✨Engage Stakeholders Effectively
Highlight your communication skills by preparing examples of how you've engaged with various stakeholders in previous roles. Be ready to discuss how you’ve influenced decisions and maintained transparency throughout the case management process.
✨Showcase Your Problem-Solving Skills
Demonstrate your proactive approach to problem-solving by sharing specific instances where you identified trends or hotspots in employee relations. Discuss any targeted interventions or training you implemented to enhance line manager capability and improve outcomes.
