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- Tasks: Lead and support a team in managing operational processes for a medical network.
- Company: Join Royal Mail Group, a trusted name with a commitment to inclusion.
- Benefits: Enjoy competitive salary, annual bonus, generous leave, and family-friendly support.
- Why this job: Make a real impact in the medical sector while developing your leadership skills.
- Qualifications: Experience in operations, team leadership, and compliance is essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 39069 - 41982 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job details
Job reference 329029 — Operations Support Manager
£39,069 – £41,982 (dependent on experience), 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Branch Direct West Thurrock, Weston Road, West Thurrock, RM20 3FJ
Relay Medical operates a secure closed network and manages specialised solutions for medical, retail, professional service, and government departments. Compliance and meeting customer standards is integral part of our unique selling point.
We have a vacancy for a Relay Health Operations Support Manager at the Thurrock hub who is responsible for managing operational teams and have a strong focus on training and development as RM Health continues to grow in the medical market.
About the role
Reporting to the Relay Health Operations Manager, you\\\’ll support and lead a team of 20 staff on the night shift and be responsible for managing multiple complex traffic streams, the relay health network service and work with the Relay-Control function to instigate recovery plans and reporting where required. You\\\’ll support the RHOM to achieve compliance within Transport & Health & Safety and attain accreditation of Good Distribution Practice (GDP) by driving up standards to meet medical client specifications and to foster a culture of continuous improvement.
- The daily efficient operations across the network.
- Supplier services (network, PFW, HAE etc).
- Training and development of frontline staff to meet MHRA (Medicines and Healthcare products Regulatory Agency) and GDP (Good Distribution Practices).
- Hub proactive and full reporting to Relay Control and the Helpdesk and other stakeholders.
- Maintain quality of service standards at industry leading levels.
- Lead a team to ensure Relay Medical operate in a way that meets Standard Operating Procedures (SOPs), MHRA and GDP, legal requirements for both H&S and Transport.
Attendance – Monday – Friday 08:48 – 17:00
About You
You must demonstrate the following skills and experience on your CV:
- Good understanding of operational pipeline and standards.
- Operational planning experience understanding of paragon outputs.
- Experience with working with local CWU rep.
- Transport & Health Safety compliance.
- Team leadership to include conduct & attendance management.
- Good PC skills including PowerPoint, Excel and Word.
- Operational experience with a good understanding of cash v quality and operating in a profit and loss environment.
- Some understanding of the medical market desired though full training provided to the right candidate.
Next Steps
The next stage of the selection process will be a face to face assessment consisting of competency based, role specific questions and assessment exercise. This will take place on 23/10/2025.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we\\\’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Extra Benefits
- Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It\\\’s free, and it\\\’s for everyone.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: please visit the Royal Mail Group site for details.
Closing Date: 09/10/2025 . Please note, this advert may close early if the appropriate number of applications has been reached.
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Operations Support Manager employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Get to know the company inside out! Research Relay Medical and their operations. Understanding their values and mission will help you tailor your responses during the interview and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences that showcase your leadership and operational skills. We want you to shine, so rehearse with a friend or in front of the mirror!
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. It shows you're engaged and keen to learn more about how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who are ready to make a difference in the medical market.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your operational planning experience and any relevant leadership roles you've held. We want to see how you fit into our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that align with the requirements, like your understanding of compliance and health & safety standards. This helps us see you in action!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications. We appreciate clarity and a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Royal Mail Group
✨Know Your Operations Inside Out
Make sure you have a solid understanding of operational pipelines and standards. Brush up on your knowledge of Good Distribution Practices (GDP) and how they apply to the medical sector, as this will show your commitment to compliance and quality.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in team leadership, especially in managing conduct and attendance. Think about times when you've successfully led a team through challenges or improved performance, as this is crucial for the Operations Support Manager role.
✨Be Ready for Competency Questions
Since the interview will include competency-based questions, practice answering them using the STAR method (Situation, Task, Action, Result). This will help you structure your responses clearly and effectively, showcasing your relevant experience.
✨Familiarise Yourself with the Company Culture
Research Relay Medical and its values, especially their focus on trust and inclusion. Be prepared to discuss how your personal values align with theirs, as cultural fit is often just as important as skills and experience.