Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to manage the delivery of 27,000 parcels weekly.
- Company: Parcelforce Worldwide is a leading express parcel delivery service in the UK.
- Benefits: Enjoy a competitive salary, bonus, car allowance, and health & dental care options.
- Why this job: Join a dynamic team focused on customer service and operational excellence.
- Qualifications: Experience in leadership, strong communication skills, and analytical abilities required.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 42000 - 60000 £ per year.
Job reference number327993
Operations Manager – Medway Depot
£52,406 per annum,plus an on-target bonus of 15%, £3,000 car allowance,
25 days annual leave plus bank holidays with health & dental care options.
Full time, 41 hours per week
Permanent
PFW Medway Local Depot, Gillingham Business Park, Gillingham, ME8 0PP
Whatever the challenge, Parcelforce delivers. Together, we\’re moving packages around the world, keeping promises and people connected.
We\’re on the lookout for an experienced Operations Manager to head up a team of 110+ indirect & 4 direct reports at our Medway Depot. It\’s a pretty big role: with an average of 57 delivery and collection routes running daily, you\’ll be critical to securing the success of one of our larger operations.
About the role
As our Operations Manager, the most senior manager role within the depot, you\’ll oversee the collection and delivery of upto 27,000 parcels per week, but that\’s not all. It\’ll be up to you to ensure everything runs smoothly – leading on and coordinating manpower and resource you\’ll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times. By providing your frontlline managers with the coaching and mentoring they need to inspire their teams, you\’ll not only maximise operational performance; you\’ll ensure we never stop delivering to the highest levels of customer service.
Attendance pattern: 41 hours per week,working hours will vary dependant on operational requirements but typically Monday to Friday 07:00 – 15:00
About you:
We are looking for a people focused, hands on, visible leader with the following skills and experience:
Leading and developing a team of mangers to improve performance and guide through periods of change
Ability to build strong relationships with your team, unions and key stakeholders
Excellent visible leadership and communication skills demonstrated in an operational environment
Ideally with a background in express parcels and some experience working in a unionised environment.
Analytical skills – ability to interpret detailed management information
CPC qualification would be advantageous
Ability to negotiate contracts with self employed owner drivers
Closing date: Tuesday 2nd September. Please note, this advert may close early
Assessments: 22nd – 24th September
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we\’re always looking for friendly and committed people to join our diverse and supportive team.
Are you a LinkedIn user? Search for Parcelforce\’ and follow us for all of our live vacancies and latest updates.
Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we\’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
#PFW #LI-POST#LIMRT
#J-18808-Ljbffr
Operations Manager - Medway Depot employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Medway Depot
✨Tip Number 1
Familiarise yourself with the operations of Parcelforce, especially their processes and performance metrics. Understanding how they measure success will help you demonstrate your analytical skills during the interview.
✨Tip Number 2
Prepare to discuss your leadership style and provide examples of how you've successfully managed teams through change. Highlighting your experience in a unionised environment can set you apart from other candidates.
✨Tip Number 3
Build a strong narrative around your ability to foster relationships with stakeholders. Think of specific instances where your communication skills led to improved team performance or customer satisfaction.
✨Tip Number 4
Since Parcelforce values trust and transparency, be prepared to discuss how you embody these qualities in your work. Reflect on past experiences where you built trust within your team or with clients.
We think you need these skills to ace Operations Manager - Medway Depot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in logistics or parcel delivery. Emphasise your leadership skills and any experience you have with managing teams in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Operations Manager role. Mention your ability to lead teams, improve performance, and manage operational challenges, while also showcasing your communication skills.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as analytical abilities, relationship building, and experience in a unionised environment. Use specific examples to demonstrate how you've successfully applied these skills in previous roles.
Prepare for the Interview: Since the company provides interview questions in advance, take advantage of this by preparing detailed responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers and ensure you highlight your achievements and leadership style.
How to prepare for a job interview at Royal Mail Group
✨Know Your Numbers
As an Operations Manager, you'll be dealing with a lot of data. Brush up on key performance metrics related to parcel delivery and collection. Be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Leadership Skills
This role requires strong leadership. Prepare examples that demonstrate your ability to lead teams, mentor managers, and navigate through change. Highlight any experience you have in a unionised environment, as this will be particularly relevant.
✨Build Relationships
Emphasise your ability to build strong relationships with teams, unions, and stakeholders. Think of specific instances where your interpersonal skills made a difference in achieving operational goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in operations management and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.