At a Glance
- Tasks: Support high-volume customers with bookings, cancellations, and service issues.
- Company: Join a leading parcel hub network with a focus on customer operations.
- Benefits: Starting salary of £27,263, pension scheme, and flexible working hours.
- Other info: Flexible shifts, collaborative team, and opportunities for career growth.
- Why this job: Be the voice of customer support and make a difference in a dynamic environment.
- Qualifications: Confident phone skills, Excel knowledge, and a passion for excellent customer service.
The predicted salary is between 27263 - 27263 £ per year.
Salary starting at £27,263, and a company pension scheme with highly competitive contribution rates.
Full time, Permanent.
Location:
- Scottish Parcel Hub - Canyon Road, Excelsior Park, Netherton Industrial Estate, Wishaw ML2 0XX
- North West Super Hub - Unit 1, Catalina Approach, Great Sankey, WARRINGTON WA5 3UY
- South West Parcel Hub - Western Approach Business Park, Severn Beach, Bristol, BS35 4GG
- Princess Royal Parcel Hub - Blackmore Drive, North Circular Road, London, NW10 7RH
- Midlands Super Hub - DC 5, Drift Drive, Crick, Northampton, NN6 7HQ
- Yorkshire Parcel Hub - Yorkshire Parcel Hub, Silkstone House, Express Way, Wakefield Europort, Normanton, Wakefield, WF6 2XX
Role Overview:
Exciting opportunity to work with High-Volume Customers in a strategically important area for the future of the business. Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be a primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues. The candidate may also be expected to perform various other tasks on the operational floor including parcel checks and samplings.
Collaboration:
Work with internal departments – Operations, Distribution, Planning, Sales, and Revenue Protection – to advise of changes to collections and forecasts.
Working Hours:
Full time 40 hours per week. Typical attendance is 5 days out of 7 Monday to Sunday, hours between 06:00 – 00:00. Flexibility required regarding start and finish time; shifts timetable provided 2 weeks in advance.
Reporting:
Collate collection and forecast sheets and analyse forecasts and statistics for reporting purposes.
Key Skills & Experience:
- Confident and professional telephone manner.
- Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook.
- Able to work to tight deadlines.
- Flexible and able to react to customer and business demands as required.
- Desire to provide excellent customer service.
EEO Statement:
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Closing Date: Tuesday 5th May 2026.
Specialist Customer Operations Support in London employer: Royal Mail Group
Join a dynamic team at our Parcel Hubs, where we prioritise employee growth and collaboration in a supportive work environment. With competitive salaries starting at £27,263, a robust pension scheme, and flexible working hours, we ensure our employees thrive both personally and professionally. Our commitment to diversity and inclusion, particularly for ex-Armed Forces personnel, makes us an exceptional employer dedicated to fostering a culture of excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Customer Operations Support in London
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific projects or initiatives that excite you.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, make sure you can communicate clearly and confidently. Try role-playing with a friend to nail down your approach.
✨Tip Number 3
Be ready to showcase your Excel skills! Brush up on your data analysis abilities because you'll need them for reporting. Maybe even prepare a quick example of how you've used Excel in past roles.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to changing demands. Share examples from your previous jobs where you successfully managed unexpected challenges.
We think you need these skills to ace Specialist Customer Operations Support in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Specialist Customer Operations Support role. Highlight your experience with customer service and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Skills:Don’t forget to mention your proficiency in Microsoft Excel, Word, PowerPoint, and Outlook. If you've got experience working under pressure or managing tight deadlines, let us know! We love candidates who can handle the heat.
Be Professional Yet Approachable:Since this role involves a lot of communication, make sure your written application reflects a confident and professional tone. But don’t be afraid to show your personality – we’re looking for someone who can connect with our customers!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Royal Mail Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Specialist Customer Operations Support role. Familiarise yourself with the key responsibilities, such as handling customer collection bookings and collaborating with various internal departments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role revolves around providing excellent customer service, be prepared to share specific examples of how you've handled customer queries or resolved issues in the past. Highlight your confident telephone manner and any experience you have with high-volume customers to demonstrate your suitability for the job.
✨Brush Up on Your Tech Skills
The job requires a good knowledge of Microsoft Excel, Word, PowerPoint, and Outlook. Make sure you're comfortable using these tools, especially Excel for data analysis. You might even want to practice some basic functions or create a sample report to discuss during the interview.
✨Be Ready for Flexibility Questions
Given the nature of the working hours, be prepared to discuss your flexibility regarding shifts. Think about how you can adapt to changing demands and provide examples of times when you've successfully managed your schedule to meet business needs. This will show that you're ready to jump in and support the team whenever needed.
