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- Tasks: Lead a dynamic team to achieve operational targets and enhance service quality.
- Company: Join Royal Mail, a trusted leader in delivery services across the UK.
- Benefits: Enjoy competitive salary, car allowance, healthcare, and generous annual leave.
- Why this job: Make a real impact by leading a large team in a cutting-edge distribution centre.
- Qualifications: Proven leadership experience and strong communication skills required.
- Other info: Flexible night shifts with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Competitive salary plus £4,800 car allowance or £4,300 cash alternative, full family healthcare, 18% annual bonus potential with 27.5 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates.
Full time Permanent Heathrow Worldwide Distribution Centre, Slough, SL3 8AQ. Royal Mail International Operations based at HWDC (Heathrow Worldwide Distribution Centre), the UK's largest and most advanced automated hub. This hub processes worldwide imports and exports, adhering to stringent customs and aviation security standards, and connects customers with over 195 countries globally. Spanning 45,000 square metres, HWDC has the capability to manage around 1 million import/export items daily.
To support the operation, we have a vacancy for a Night Shift Manager who is responsible for +20 managers and c400 frontline staff, helping us to continue to improve and deliver the best service.
What does the role involve?
This is a role where you can take control and make a difference. On every shift, employees and engineers will look to you to lead the way. You’ll motivate them to achieve their best every day and also work with them over time to help them develop and reach their potential. It’ll be up to you to help the team to meet a range of operational targets, each one critical to improving our offering to customers, saving them money on a fast, high quality service.
What skills and experience are we looking for?
- Experience of successfully managing a large operation, achieving targets across a range of scorecard measures
- Experience of leading a large team, working at a 2nd line manager level
- Operational knowledge - expert operational knowledge of the letter’s operation and the overall plant operation
- Planning skills/project management - able to develop a plan, understand the risks, monitor progress and deploy the plan
- Data analysis and problem solving – ability to evaluate process performance, using KPIs/metrics, identify trends
- Stakeholder management – able to build effective relationships with a range of senior stakeholders
- Strong drive, enthusiasm and resilience – strives to improve performance, build strong working relationships and energise colleagues
- Experience of deploying major change and successfully leading people through change
- Safety – PIC trained and experience of safety tools and techniques
- Commercial appreciation – understands the challenges facing the business able to communicate the big picture to influence others
Shift pattern: 22:30 - 07:00 Monday to Friday, but flexibility will be required to meet the needs of the unit.
Closing Date: Sunday 8th February. Please note, this advert may close early if the appropriate number of applications has been reached.
Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.
About Us
At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe. Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready.
At Royal Mail Group, we value trust and our people. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
Shift Operations Manager in London employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Operations Manager in London
✨Tip Number 1
Get to know the company inside out! Research Royal Mail's values, mission, and recent news. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and operational management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even share tips on what the interviewers are looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Royal Mail and ready to take the next step in your career.
We think you need these skills to ace Shift Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and operational knowledge, as these are key for the Shift Operations Manager role.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully managed large operations or led teams to achieve targets. Numbers and metrics can really make your application stand out!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We want to see your personality shine through, so let your passion for the role come across!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Royal Mail Group
✨Know Your Operations Inside Out
Make sure you have a solid understanding of the operational processes at the Heathrow Worldwide Distribution Centre. Familiarise yourself with how the hub functions, including the import/export procedures and the technology used. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing large teams and achieving operational targets. Think about specific situations where you motivated your team or led them through change. This will show that you can handle the responsibilities of a Shift Operations Manager effectively.
✨Be Ready to Discuss Data Analysis
Since data analysis is crucial for this role, come prepared to discuss how you've used KPIs and metrics to evaluate performance in past positions. Be ready to share examples of how you identified trends and implemented changes based on your findings.
✨Understand Stakeholder Management
Think about your experiences in building relationships with senior stakeholders. Prepare to discuss how you’ve communicated effectively with different parties to achieve common goals. This will demonstrate your ability to navigate the complexities of the role and influence others positively.