Privacy & Information Governance Analyst - London or Sheffield (Hybrid Working)

At Royal Mail, protecting data isn’t just a compliance requirement, it’s a commitment to millions of customers who rely on us every day. As our Privacy & Information Governance Analyst, you’ll play a pivotal role in shaping privacy and information culture and governance across the organisation. Reporting into the Head of Privacy Governance, Culture & Programme and working within the Privacy Governance and Culture team, you’ll support a varied portfolio of work across governance, culture, and programme initiatives. This is a role where your insights will drive strategic decisions, reduce risk, and embed privacy and information governance into Royal Mail’s DNA and you’ll help us meet regulatory obligations and uphold our reputation for trust and integrity.

You’ll deliver high-quality data analysis and reporting, maintain privacy and governance documentation, and manage queries to provide clear, consistent advice. You’ll support governance forums, lead awareness initiatives, and ensure compliance with retention and records management standards. By optimising processes and administering tools like One Trust, you’ll drive efficiency and embed best practice. Working collaboratively across teams, you’ll help shape a world-class privacy and information governance framework.

About the role

• Lead data-driven insights: Design and maintain dashboards, analyse trends, and report KPIs to senior stakeholders.
• Own governance processes: Keep policies, procedures, and documentation up-to-date and aligned with privacy and information governance regulations and best practice.
• Drive cultural change: Support awareness campaigns and training initiatives to embed responsible use of information into Royal Mail’s DNA.
• Information Governance: Maintain the Corporate Retention Schedule, Information Governance standards and related record management processes.
• Collaborate across the business: Partner with Legal, CoSec, and Business Units to deliver integrated governance solutions.
• Optimise tools and workflows: Administer, maintain and enhance privacy and information governance tools for better efficiency and compliance.

About You

• Strong understanding of UK GDPR, Data Protection Act 2018, and relevant information governance frameworks, including retention schedules and records management.
• Knowledge of privacy and information governance metrics, KPIs, and reporting requirements for senior stakeholders, including DPO and Audit & Risk Committees.
• Familiarity with privacy and information governance tools (e.g. OneTrust).
• Understanding of privacy and information governance education strategies including supporting delivery awareness campaigns and training rollouts.
• Knowledge of governance cadence, secretariat responsibilities, and the role of forums in driving accountability and oversight.
• Ability to analyse complex datasets, identify trends and risks, and present insights through dashboards and reports tailored to different audiences.
• Skilled in drafting and maintaining clear, accessible policies, procedures, and guidance materials aligned with regulatory standards.
• Strong written and verbal communication skills to respond to internal and external queries with clarity, consistency, and professionalism.
• Ability to identify efficiencies and implement improvements in privacy workflows and toolsets.
• Skilled in working across functions (Legal, CoSec, Business Units) to support integrated programme delivery and cross-functional initiatives.
• Capable of coordinating inputs, managing actions, and producing accurate minutes and reports to support governance forums.

Next Steps

If successful, the next stage of the selection process once you have spoken with our recruitment team will be a face to face interview consisting of competency based and role specific questions. Trust is the foundation of everything we do. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready.

At Royal Mail Group, we value trust and our people. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.