At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve performance targets.
- Company: Join Royal Mail, a trusted organisation with over 500 years of history.
- Benefits: Enjoy a competitive salary, bonus potential, generous leave, and health support.
- Other info: Flexible working options and commitment to diversity and inclusion.
- Why this job: Make a real impact in a role full of influence and responsibility.
- Qualifications: Strong leadership skills, customer focus, and ability to thrive under pressure.
The predicted salary is between 44551 - 49006 € per year.
Lead Customer Operations Manager - Sutton in Ashfield Delivery Office (Full time, Permanent)
Compensation and Package: £44,551 - £49,006 (also attracts a Lead COM). Plus a potential 10% bonus, 25 days annual leave and a generous pension
ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.
THE ROLE
As a Lead Customer Operations Manager, you\'ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.
You\'ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.
You\'ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit\'s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.
Furthermore, you\'ll also have full accountability for your Delivery team, you\'ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You\'ll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.
WHAT YOU\'LL GET
We\'re asking for a lot, but you\'ll get a lot in return. First, there\'s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.
Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment.
ABOUT YOU
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We\'ve been trusted by the nation for more than 500 years.
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader - you know how to get the best out of our people and deliver the best to our customers.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV. If successful, you\'ll be invited to a face-to-face assessment where you\'ll have the chance to showcase your abilities and passion.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we encourage applications from the Armed Forces community.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
Lead Customer Operations Manager in Retford employer: Royal Mail Group
At Royal Mail, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and development. As a Lead Customer Operations Manager in Sutton in Ashfield, you'll benefit from a competitive salary, generous annual leave, and a robust pension scheme, all while leading a dedicated team to deliver outstanding service. With a strong commitment to employee wellbeing and a focus on inclusivity, we empower our staff to achieve their best in a role that truly makes a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Customer Operations Manager in Retford
✨Tip Number 1
Get to know the company inside out! Research Royal Mail's values, recent news, and their impact on the community. This will help you connect your experience with their mission during interviews.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired a team or driven results. Be ready to share these during your face-to-face assessment to show you're the perfect fit for the Lead Customer Operations Manager role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Royal Mail team.
We think you need these skills to ace Lead Customer Operations Manager in Retford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Lead Customer Operations Manager role. Highlight your leadership experience and any transformational changes you've successfully implemented.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and delivered results, and don’t forget to show your passion for customer service!
Showcase Your Achievements:Quantify your achievements where possible. Whether it’s improving team performance or enhancing customer satisfaction, numbers can really make your application stand out and demonstrate your impact.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Royal Mail Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Lead Customer Operations Manager. Familiarise yourself with the key responsibilities mentioned in the job description, such as leading a team, managing performance, and ensuring safety. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As this role requires you to inspire and lead a team, prepare examples from your past experiences where you've successfully managed a team or implemented transformational changes. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
✨Demonstrate Customer Focus
Since the role is heavily customer-focused, be ready to discuss how you've prioritised customer satisfaction in previous roles. Share specific examples of how you've gone above and beyond to meet customer needs, and how you plan to bring that same dedication to Royal Mail.
