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For Companies At a Glance
- Tasks: Manage 35,000 users and 21,500 devices in a dynamic tech environment.
- Company: Join Royal Mail Group, a leader in technology service delivery.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and private healthcare.
- Why this job: Be part of a diverse team making a real impact in tech.
- Qualifications: Experience with Microsoft W11, SCCM, and strong communication skills required.
- Other info: We support inclusion and offer adjustments during the hiring process.
The predicted salary is between 43200 - 72000 £ per year.
Location: London 185 Farringdon Road (Hybrid)
As the Infrastructure Manager working as part of the Technology Service Delivery Team at RMG, you will be responsible for managing 35,000 connected users and 21,500 end user devices split between laptops and desktops across RMG's whole infrastructure estate nationwide. Working cross-functionally with a broad range of technology teams internally, you will also be responsible for managing multiple outsourced suppliers to deliver projects and services across RMG's end user estate. You'll be responsible for managing Annual Evergreen OS Feature upgrades, monthly patching, application packaging, zero-day browser vulnerabilities, and everything across a large user estate. No two days are the same in this exciting, business-critical role!
What will you do?
- Microsoft OS Gold Image Management
- Hardware refresh of laptops and desktops via an established delivery process
- Deployment of Annual Microsoft Evergreen OS Updates across a 21,500 connected user estate
- Responsible for Monthly Security Patching
- Application Packaging and deployment via SCCM
- Build strong relationships with colleagues across Service Management, Architecture and Cyber
- Build strong relationships with Outsourced providers
- Proactively manage security, risk, and compliance across End User estate
- Incident, Request and Change Management approvals
What skills and experience should you have?
- Expertise in End User Compute technologies including, but not limited to Microsoft W11, SCCM, Internet Browsers, M365
- Experience with ServiceNow platform
- Experience of aligning with Projects and advising on Business Case Financials
- Experience of supporting a large organisation and communicating with Senior Leadership Teams
- Experience of managing End User via telemetry integration, persona management and Automation/self-service
- Clear communication to stakeholders, business colleagues, Suppliers and Technology colleagues on EUC activities
- Natural collaborator, energetic and enthusiastic about cross-functional delivery
- ITIL Foundation
What we offer you
- Competitive Salary
- 18% Bonus
- Car allowance
- Leading Pension Scheme
- Hybrid Working (typically 2-3 days in office)
- Private Healthcare
- 25 days holiday (plus the option to buy more)
- Plus, many more benefits!
Interview process and next steps
We aim to move as quickly as possible! If your application is successful, you will be contracted by one of our recruitment team who will discuss the two-stage interview process with you. Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are also committed to continuously improving the team and company culture to make our business a great place to work. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
Infrastructure Manager - End User Compute Lead 1 employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Manager - End User Compute Lead 1
✨Tip Number 1
Familiarise yourself with the latest Microsoft OS updates and features, especially Windows 11. Being knowledgeable about these technologies will not only help you in discussions but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Build a strong understanding of SCCM and its application packaging capabilities. Consider setting up a small test environment to practice deploying applications, as hands-on experience can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the End User Compute space, particularly those who have experience with large organisations. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with incident, request, and change management processes. Be ready to share specific examples of how you've successfully managed these in previous roles, as this will highlight your practical knowledge and problem-solving skills.
We think you need these skills to ace Infrastructure Manager - End User Compute Lead 1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with End User Compute technologies, particularly Microsoft W11, SCCM, and M365. Use specific examples that demonstrate your expertise in managing large user estates and your ability to work cross-functionally.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with incident, request, and change management, and how you can contribute to the team’s success at RMG.
Showcase Your Communication Skills: Since the role requires clear communication with stakeholders and suppliers, provide examples in your application of how you've effectively communicated complex technical information to non-technical audiences.
Highlight Relevant Certifications: If you have any relevant certifications, such as ITIL Foundation, be sure to mention them in your application. This will demonstrate your commitment to professional development and your understanding of industry standards.
How to prepare for a job interview at Royal Mail Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Infrastructure Manager - End User Compute Lead. Familiarise yourself with key tasks such as managing OS upgrades, security patching, and application deployment. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with End User Compute technologies, particularly Microsoft W11, SCCM, and M365. Highlight specific projects where you've successfully managed large user estates or implemented significant upgrades, as this will resonate well with the interviewers.
✨Emphasise Collaboration Skills
Since the role involves working cross-functionally, be ready to share examples of how you've built strong relationships with colleagues and outsourced providers in previous roles. Demonstrating your ability to collaborate effectively will be crucial.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about past challenges you've faced in managing end-user devices or security compliance, and how you overcame them. This will showcase your practical experience and readiness for the role.
