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- Tasks: Lead facilities management services, ensuring performance and compliance across 2,000 properties.
- Company: Join Royal Mail Property, a trusted name in the industry with a commitment to diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous leave, healthcare, and discounts on everyday expenses.
- Why this job: Shape the future of facilities management while working in a supportive and inclusive environment.
- Qualifications: Extensive FM leadership experience and strong knowledge of compliance and service standards required.
- Other info: Flexible work options with 3 days in-office and 2 remote; interview questions provided in advance.
The predicted salary is between 43200 - 72000 £ per year.
Competitive salary, £5,500 car allowance / £5,000 cash equivalent, healthcare, 18% annual bonus potential. 27.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates.
Permanent, Full time. London, Leeds or Manchester with UK travel.
Royal Mail Property is seeking a Head of Facilities Management to lead FM services across our estate. You will define service standards, work with our FM partner to monitor and improve performance, and drive value for money. This role will also shape our transition to an "intelligent client" model and improve compliance and operational efficiency across our estate.
Key Responsibilities:
- Define and manage FM services delivered by PFSL, setting performance standards.
- Work with PFSL who are accountable for service delivery, ensuring efficiency and compliance.
- Develop a performance management framework to track service quality and costs.
- Collaborate with teams to ensure seamless delivery and compliance across the estate.
- Propose future FM delivery models and monitor value for money.
- Responsible for FM services across 2,000 properties.
- Manages up to 2 direct reports.
Location: London, Leeds or Manchester based with UK travel - 3 days office attendance/2 remote.
About you:
You have extensive experience in facilities management, with a strong understanding of property compliance and service performance. You are commercially savvy, data-driven, and able to work collaboratively to improve service delivery.
Other essential skills and experience required are:
- Extensive senior FM leadership experience.
- Strong knowledge of FM service standards and supplier management.
- Experience in compliance, including fire, water, asbestos, and building fabric.
- Commercially astute with experience managing high-value contracts.
- Excellent communication and reporting skills.
Closing Date: Monday 21st April. Please note, this advert may close early if the appropriate number of applications has been reached.
Extra Benefits:
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
- Supportive and generous company sick pay.
Your Wellbeing: you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean your interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place.
Royal Mail is proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Head of Facilities Management Services employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Facilities Management Services
✨Tip Number 1
Familiarise yourself with the latest trends in facilities management, especially around compliance and service performance. This knowledge will not only help you during the interview but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the facilities management sector, particularly those who have experience with large estates or similar roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved service delivery and compliance in previous roles. Highlighting measurable outcomes will showcase your ability to drive value for money and operational efficiency.
✨Tip Number 4
Since the role involves collaboration with teams and partners, think about how you can demonstrate your teamwork skills. Be ready to share experiences where you successfully worked with others to achieve common goals.
We think you need these skills to ace Head of Facilities Management Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in facilities management, particularly focusing on leadership roles and compliance knowledge. Use specific examples that demonstrate your ability to manage high-value contracts and improve service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Clearly outline how your skills align with the key responsibilities mentioned in the job description, such as defining service standards and developing performance management frameworks.
Highlight Relevant Experience: When detailing your work history, emphasise your senior FM leadership experience and any specific projects where you improved operational efficiency or compliance. This will show that you have the necessary background to excel in this position.
Prepare for the Interview: Since the company provides interview questions ahead of time, take advantage of this by preparing thoughtful responses. Use the opportunity to showcase your communication skills and your understanding of the FM sector, particularly in relation to the intelligent client model.
How to prepare for a job interview at Royal Mail Group
✨Understand the Role Thoroughly
Before your interview, make sure you have a deep understanding of the Head of Facilities Management Services role. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you articulate how your experience fits the position.
✨Prepare for Performance Management Questions
Given the emphasis on performance management in the job description, be ready to discuss your experience in developing frameworks to track service quality and costs. Prepare specific examples that demonstrate your ability to improve service delivery and compliance.
✨Showcase Your Commercial Acumen
Highlight your experience managing high-value contracts and your understanding of FM service standards. Be prepared to discuss how you've driven value for money in previous roles, as this is crucial for the position.
✨Emphasise Collaboration Skills
Since the role involves working closely with teams and FM partners, be ready to share examples of how you've successfully collaborated in the past. Discuss how you ensure seamless delivery and compliance across various stakeholders.
