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- Tasks: Lead the transformation of consumer export channels, driving profitability and optimising e-commerce access.
- Company: Join Royal Mail, a pivotal player in logistics and e-commerce with a strong commitment to innovation.
- Benefits: Enjoy competitive salary, car allowance, healthcare, generous leave, and 24/7 wellbeing support.
- Why this job: Be part of a dynamic team shaping the future of international e-commerce with impactful strategies.
- Qualifications: Bachelor's degree preferred; experience in leadership roles within marketing or e-commerce is essential.
- Other info: Royal Mail values diversity and supports adjustments during the hiring process.
The predicted salary is between 43200 - 72000 £ per year.
Competitive salary plus £5500 car allowance or £5000 as cash via payroll each month (£416.67), healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates.
Permanent, Full time, Farringdon, London (2/3 times per week).
An exciting opportunity has arisen to join Royal Mail as the Head of Export Consumer Channels. In this position you'll lead the strategic transformation of the consumer export profit center, accounting for approximately £300m in revenue and £140m in gross profit. This channel is pivotal to the RM turnaround plan. Your role is to optimise access for e-commerce platforms to utilise RM export capabilities efficiently. Stay agile in meeting evolving consumer and small business needs by consistently enhancing online services.
About the role
- Be directly accountable for the profitability of this newly created Consumer Channel profit centre.
- Develop and execute strategies to maximise revenue, control costs, and drive overall financial success.
- Responsible for the International Export consumer tariff pricing strategy across all sales channels, ad hoc pricing changes and corresponding reporting on effects.
- The international consumer strategy is different to the domestic strategy in that POL remains a vitally important and growing channel.
- Combat the new threats in POL as a result of DPD and Evri launching their new international offers in POL.
- Develop and execute a strategy to effectively improve the missing/incomplete data issue for export items exported from POL.
- Lead negotiations on POL commercials from an International perspective.
- Own all elements of Export Out of Home strategy and ensure widest and most appropriate take up of new and in development offerings.
About you
To excel in this position, you'll possess the following skills and experience:
- (Preferred) Bachelor's degree in business, marketing, digital marketing, or a related field. A master's degree or relevant certifications in digital marketing would be advantageous.
- Proven experience in senior leadership roles within marketing, sales, digital marketing, e-commerce, or related fields.
- Strong background in dealing with marketplaces and optimising online channels for growth.
- Experience in developing and maintaining strategic partnerships.
- Demonstrated success in executing agile digital marketing campaigns and adapting strategies quickly to meet changing market conditions.
- Proven leadership experience in international logistics and customs management experience, with a minimum of 5 years in a senior role.
- Proven track record of channel management including delivery of initiatives to drive profitable growth across multiple channels simultaneously.
Skills
- Strong leadership and team management skills.
- In-depth knowledge of the UK specific elements of e-commerce trends, digital technologies, and emerging online market dynamics.
- Proficient in data-driven decision-making, utilising analytics tools to inform strategies.
- In-depth knowledge of the UK consumers / small business e-commerce market.
- Exceptional negotiation and relationship management skills with related and non-related business partners.
Qualifications
Relevant professional certifications in marketing, digital marketing or related fields.
Extra Benefits
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
- Supportive and generous company sick pay.
Your Wellbeing
You and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
Next Steps
The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions. Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean your interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind.
Royal Mail Group values both trust, and our people. We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you. Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here.
Closing Date: 20th May 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
Head of Export Consumer Channels - Farringdon/Hybrid employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Export Consumer Channels - Farringdon/Hybrid
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce and digital marketing, especially those relevant to the UK market. This knowledge will help you demonstrate your understanding of the industry during interviews.
✨Tip Number 2
Network with professionals in the logistics and e-commerce sectors. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams and driven growth in previous roles. Highlight your experience with international logistics and channel management to align with the job requirements.
✨Tip Number 4
Research Royal Mail's current strategies and challenges in the export consumer channels. Being able to discuss these topics intelligently during your interview will show your genuine interest in the company and the role.
We think you need these skills to ace Head of Export Consumer Channels - Farringdon/Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in marketing, sales, and e-commerce. Focus on achievements that demonstrate your ability to drive profitability and manage channels effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention specific strategies you have implemented in previous roles that relate to the position.
Highlight Leadership Experience: Given the seniority of the role, emphasise your leadership skills and experience managing teams. Provide examples of how you've successfully led initiatives or projects that resulted in significant growth or improvement.
Prepare for the Interview: Since Royal Mail provides interview questions in advance, take this opportunity to prepare thoughtful responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving abilities.
How to prepare for a job interview at Royal Mail Group
✨Understand the Role Thoroughly
Before your interview, make sure you have a deep understanding of the Head of Export Consumer Channels role. Familiarise yourself with the responsibilities, especially around profitability and strategic transformation. This will help you articulate how your experience aligns with their needs.
✨Prepare for Competency-Based Questions
Since the interview will consist of competency-based questions, think of specific examples from your past experiences that demonstrate your leadership, negotiation skills, and ability to drive growth in e-commerce. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Data-Driven Decision Making
Given the emphasis on data-driven strategies in the job description, be ready to discuss how you've used analytics tools in previous roles to inform your decisions. Highlight any successful campaigns or initiatives that were driven by data insights.
✨Demonstrate Cultural Fit and Values
Royal Mail values trust and inclusion, so be prepared to discuss how you embody these values. Share examples of how you've fostered a positive work environment and supported diversity in your previous roles, as this will resonate well with their company culture.
