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- Tasks: Join our dynamic team to provide top-notch customer service and support.
- Company: Parcelforce Worldwide, a leading express parcel delivery service in the UK.
- Benefits: Earn up to £30,000 with great benefits like holidays, medical care, and discounts.
- Why this job: Make a real impact by exceeding customer expectations every day.
- Qualifications: Energetic, empathetic, and good with computers; customer service experience is a plus.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
The predicted salary is between 24268 - 26758 £ per year.
Starting salary of £24,268 (£12.23 per hour) increasing to £26,758 (£13.49 per hour), on completion of 6 month probation period. Plus, an additional supplement of £842 per annum pro rata, nightshift allowance and excellent benefits (based on a 38 hour full time week). You could earn a total package of circa £30,000 per annum, including excellent benefits (based on a 38 hour full time week with overtime).
Contract Type: Permanent
Working hours: 25 Part time hours per week with opportunity for overtime. Typical attendance is Monday to Friday 15:00 - 20:00.
At Parcelforce Worldwide it’s not just what we do, it’s how we do it that matters. That’s why we’re looking for positive, passionate people to join our busy and dynamic customer service team.
About the role
A confident communicator and attentive listener, you’ll deal with inbound telephone calls and look after customers on a face-to-face basis at our collection points. You’ll also work closely with our drivers regarding collection and deliveries. Ultimately, it’s all about making sure we exceed our customer expectations. In return you can expect a range of fantastic benefits that include 22.5 days holiday each year, medical care, corporate discounts, a company pension scheme and plenty of opportunities for development. Uniform is also supplied.
About you
Energetic and empathetic, you love talking to customers and have a talent for building relationships with customers over the phone and in person. Experience working in a front line customer service role would be useful, but isn’t essential. What’s more important is that you have a good level of computer literacy and an eagle eye for detail as you’ll be inputting information from databases. A brilliant team player, you always give 100%.
About us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
Interested? We can’t wait to hear from you. Trust is important to everything we do in Parcelforce. We want to build that trust from the very beginning of your journey with us. The first step is your interview; and we mean your interview. We want to give you the opportunity to present us with your best examples. As a result, we will provide you with your interview questions ahead of the interview taking place, to allow you time to prepare in advance. We want to be transparent about what kind of qualities we are looking for and what a job with Parcelforce entails. Trust on the doorstep starts with you.
Please note once our maximum number of applications has been reached, this advert will be closed.
Parcelforce Customer Service Admin in Glasgow employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parcelforce Customer Service Admin in Glasgow
✨Tip Number 1
Get to know Parcelforce! Research the company culture and values so you can show off your passion for customer service during the interview. We want to see that you’re not just a fit for the role, but also for our team!
✨Tip Number 2
Practice makes perfect! Since we provide interview questions in advance, take the time to prepare your answers. Use real-life examples that highlight your communication skills and ability to build relationships with customers.
✨Tip Number 3
Show your personality! We love energetic and empathetic people, so let your enthusiasm shine through during the interview. Remember, it’s all about making connections, so be yourself and engage with us!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at Parcelforce.
We think you need these skills to ace Parcelforce Customer Service Admin in Glasgow
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous customer service roles or situations where you've gone above and beyond to help someone out – we love that!
Show Off Your Attention to Detail: Since you'll be inputting information from databases, it's crucial to demonstrate your attention to detail. Double-check your application for any typos or errors before hitting send – it shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at Royal Mail Group
✨Know Your Role
Before the interview, make sure you understand what being a Customer Service Admin at Parcelforce entails. Familiarise yourself with their values and how they prioritise customer satisfaction. This will help you align your answers with what they’re looking for.
✨Prepare Your Examples
Since Parcelforce wants to hear your best examples, think of specific situations where you’ve excelled in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Your Enthusiasm
Parcelforce is looking for energetic and passionate individuals. During the interview, let your enthusiasm shine through! Share why you love working with customers and how you can contribute positively to their team.
✨Practice Active Listening
As a confident communicator, it’s crucial to demonstrate your listening skills. During the interview, make sure to listen carefully to the questions asked and respond thoughtfully. This will show that you’re attentive and ready to engage with customers effectively.
