Collection and Delivery Manager in Gillingham

£40,457 per annum, potential 15% bonus and 25 days annual leave plus bank holidays.

Full time, 41 hours per week. Permanent position at PFW Medway Local Depot, Gillingham Business Park, Gillingham, ME8 0PP.

Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. We have a Collection & Delivery Manager vacancy at the Medway Local Depot in which you will be responsible for leading a team, being accountable for health and safety, and operational quality, cost and people KPIs.

About the role:

• As a line manager to a team of delivery and collection drivers, self-employed owner drivers, as well as warehouse staff, you will achieve maximum efficiency through resource and contingency planning, driving quality of service and maximising productivity.
• Working to tight timescales, you will drive the depot to achieve the highest possible customer service satisfaction levels whilst ensuring a swift resolution to all customer enquiries and complaints.
• You’ll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.
• Attendance - early shift, approx 06:00 - 14:00 Monday to Friday with a degree of flexibility.

About you:

• From an express parcels background with some experience of working in a unionised environment.
• Managing and supporting a large team to maximise performance, service and achieving KPIs.
• Good communication skills, with the ability to engage and motivate team members to work to high standards.
• Experience of introducing improvements and successfully guiding people through significant periods of change.
• Ability to build effective working relationships with your team, unions and key stakeholders.
• Experience of managing resources and budgets.

Closing Date: Wednesday 14th January. Please note, this advert may close early if the appropriate number of applications has been reached.

Assessments: Proposed dates 26th and 27th January.

About Us: Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.

Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready.

At Royal Mail Group, we value trust and our people. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.