At a Glance
- Tasks: Coordinate and dispatch jobs to engineers while ensuring efficient building maintenance.
- Company: Join Royal Mail, one of Europe's largest property estates with a supportive culture.
- Benefits: Enjoy a competitive salary, bonus potential, annual leave, and hybrid working options.
- Other info: Flexible working environment with opportunities for career growth and on-site amenities.
- Why this job: Make a real impact in facilities management while developing your customer service skills.
- Qualifications: Customer service experience, strong communication skills, and knowledge of facilities management preferred.
The predicted salary is between 24800 - 24800 € per year.
£24,800 per annum, 6% bonus potential, 22.5 days annual leave plus bank holidays
Full time, 37.5 hours per week
Permanent Leeds Mail Centre, Leodis Way, Stourton, Leeds, LS10 1AZ
With around 1750 properties, Royal Mail's property estate is one of the largest in Europe. The size is vast; from local delivery offices in every postal area of the UK, offices, vehicle garages, rail hubs, and our new state-of-the-art fully automated parcel superhubs. Royal Mail Property and Facilities Solutions is responsible for upgrading and maintaining the safety of all of our buildings and provides a support service to the business.
To ensure the high standards are sustained, we have a vacancy for a Facilities Management Works Coordinator based within the National Service Centre (NSC) in Leeds.
The role
Working in a fast-paced environment, with demanding timescales, you'll coordinate and dispatch jobs to engineers, monitor all building maintenance work requests, ensuring engineer scheduling plans are accurate, achievable and jobs are carried out in an efficient way. Liaising with sub-contractors, managed agents and the hire team, you'll ensure the works are completed on time, identify jobs at risk and escape where appropriate to ensure targets are met. Using your first-class customer service skills, you'll accurately manage queries by email, telephone, Teams, face to face and work alongside the Helpdesk, Engineering and customers to ensure resource and productivity are maximised, whilst providing a seamless end to end customer experience. Flexibility is key as you'll be expected to cover varying tasks as required including annual leave cover and volume demands across other team areas.
About you
- Customer focused with a first-class telephone manner.
- Customer service and administration experience.
- Knowledge of Facilities Management services and work scheduling would be beneficial.
- A confident communicator with strong conflict management skills.
- Good organisation and problem-solving skills.
- Experience of working with Microsoft Office packages, in particular Excel (filters and formulas), excellent keyboard skills and a high level of accuracy.
- Ability to prioritise workloads and manage multiple tasks.
- Ability to attend the Leeds office 3-5 days a week.
Attendance 08:00 - 16:00 Monday to Friday, 3 days per week in the Leeds office. A degree of flexibility is required. Leeds Mail Centre is located just off the M1 and has on-site parking for its staff. It's within close proximity to the city centre and has a frequent public transport link. There is an on-site gym and canteen facilities. We are operating a hybrid approach to attendance and you will be required to be in the Leeds office 3 days a week with home/remote working option for the remaining 2 days. Additionally, all training will be conducted on site in Leeds (this may be full time for the duration of the training). Please note, this hybrid approach may change, subject to business requirements and you need to be fully flexible and if required, attend the Leeds office 5 days a week.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
Facilities Management Works Coordinator employer: Royal Mail Group
Royal Mail Group is an exceptional employer, offering a dynamic work environment at the Leeds Mail Centre, where you can thrive in a role that combines customer service with facilities management. With competitive benefits including a 6% bonus potential, generous annual leave, and access to on-site amenities like a gym and canteen, we prioritise employee well-being and development. Our commitment to inclusivity and support for diverse communities makes Royal Mail a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Management Works Coordinator
✨Tip Number 1
Get to know the company! Research Royal Mail and its facilities management services. Understanding their values and operations will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the Facilities Management Works Coordinator role.
We think you need these skills to ace Facilities Management Works Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Management Works Coordinator role. Highlight your customer service experience and any relevant skills in work scheduling or administration that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your problem-solving skills and how you can contribute to maintaining high standards at Royal Mail.
Show Off Your Communication Skills:Since this role requires strong communication, make sure to demonstrate your first-class telephone manner and conflict management skills in your application. We want to see how you handle queries and ensure a seamless customer experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team at Royal Mail.
How to prepare for a job interview at Royal Mail Group
✨Know Your Facilities Management Basics
Brush up on your knowledge of facilities management services and work scheduling. Understanding the core responsibilities of a Facilities Management Works Coordinator will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since this role requires first-class customer service skills, prepare examples from your past experiences where you successfully managed customer queries or resolved conflicts. This will showcase your ability to handle demanding situations effectively.
✨Master Microsoft Excel
Familiarise yourself with Microsoft Excel, especially filters and formulas. You might be asked about your proficiency during the interview, so being able to discuss how you've used these tools in previous roles will give you an edge.
✨Demonstrate Flexibility and Organisation
Be ready to discuss how you manage multiple tasks and prioritise workloads in a fast-paced environment. Share specific examples that highlight your organisational skills and flexibility, as these are key traits for success in this role.
