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- Tasks: Lead strategic initiatives and drive transformation at Royal Mail.
- Company: Join the iconic Royal Mail, a leader in the UK postal service.
- Benefits: Competitive salary, car allowance, healthcare, and generous annual leave.
- Why this job: Shape the future of a historic organisation and make a real impact.
- Qualifications: Top-tier consulting experience and proven track record in strategy and transformation.
- Other info: Inclusive culture with family-friendly policies and extensive employee support.
The predicted salary is between 43200 - 72000 £ per year.
Job reference 331541
Director of Commercial Excellence
Highly competitive salary, plus car allowance, healthcare, 35% annual bonus potential, LTIPs, 30 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates
Permanent, Full time
185 Farringdon Road
Job Title
Job Title: Director of Commercial Excellence
Location
Location: Farringdon, London (hybrid, with presence required in our Head Office)
Function & Reports
Function: Out-of-Home & Commercial Excellence
Reports to: Managing Director, Out-of-Home & Commercial Excellence
About the Role
We are seeking a dynamic and strategic leader to join Royal Mail as Director of Commercial Excellence. This high-profile role acts as a strategic execution partner to the Managing Director of Out-of-Home & Commercial Excellence, driving and assuring the most critical initiatives across Marketing, Contact Centres, Commercial Systems (SAP & CRM), and Digital.
You will be at the centre of transformation, shaping communications, leading programme delivery, and aligning cross-functional priorities. This is a unique opportunity to influence the future of one of the UK\\\’s most iconic organisations.
Key Responsibilities
- Partner with the MD to define and deliver strategic initiatives that accelerate growth, transformation, and customer impact.
- Act as a trusted advisor, providing insight and solutions to complex commercial and organisational challenges.
- Serve as the strategic glue across Marketing, Digital, OOH, Contact Centres & Commercial Systems-aligning leaders and surfacing interdependencies.
- Lead organisational transformation, embedding new ways of working and driving cultural change.
- Enhance the MD\\\’s external presence through media preparation, PR engagements, and executive communications.
- Develop high-impact executive presentations, storylines, and scripts for internal and external audiences.
- Drive board-level and external reporting with clarity, consistency, and precision.
- Lead the MD\\\’s Office, interfacing with CCO & CEO offices (Royal Mail and IDS), ensuring timely and impactful delivery.
- Represent the MD in select forums, ensuring continuity of leadership and decision-making.
Key Dimensions of Success
- Delivery of strategic initiatives with measurable business impact.
- Strong stakeholder alignment and collaboration across functions.
- High-quality executive and external communications.
- Demonstrated influence on transformation outcomes and cultural shifts.
- Energetic, modern leadership style with a bias for action.
About You
- Top-tier consulting background.
- Proven track record in strategy, transformation, and complex stakeholder management.
- Exceptional problem-solving skills and ability to turn ambiguity into clear direction.
- Strong experience in large-scale organisational change and leadership.
- Outstanding communication skills, with the ability to influence at executive and board level.
- Expertise in crafting compelling storylines and presentations.
- Solid understanding of commercial levers across marketing, digital, customer experience, and contact centres.
- Highly adaptable and resilient in fast-paced, complex environments.
Extra Benefits
Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
Supportive and generous company sick pay
Your Wellbeing -you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It\\\’s free, and it\\\’s for everyone.
*Available only to perm employees
Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionservices.com/en/about-us/
Closing Date: 7th November 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
#LI-Hybrid#LI-POST #LIMRT
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Director of Commercial Excellence employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Commercial Excellence
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on LinkedIn. The more people know you’re looking for a role like Director of Commercial Excellence, the better your chances.
✨Tip Number 2
Prepare for those interviews! Research Royal Mail and understand their strategic initiatives. Be ready to discuss how your experience aligns with their goals and how you can drive transformation.
✨Tip Number 3
Showcase your leadership style! During interviews, share examples of how you've led change and influenced stakeholders. They want to see that energetic, modern approach you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Royal Mail.
We think you need these skills to ace Director of Commercial Excellence
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director of Commercial Excellence role. Highlight your top-tier consulting background and experience in strategy and transformation, as these are key aspects we’re looking for.
Showcase Your Communication Skills: Since this role involves a lot of executive communication, be sure to demonstrate your outstanding communication skills in your application. Use clear, concise language and consider including examples of high-impact presentations you've crafted.
Highlight Stakeholder Management Experience: We want to see your proven track record in managing complex stakeholders. Include specific examples of how you’ve aligned leaders and driven collaboration across functions in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Royal Mail.
How to prepare for a job interview at Royal Mail Group
✨Know Your Strategic Initiatives
Before the interview, dive deep into the strategic initiatives that Royal Mail is currently pursuing. Understand how your experience aligns with their goals in commercial excellence and be ready to discuss specific examples of how you've driven similar initiatives in the past.
✨Master the Art of Storytelling
Given the emphasis on crafting compelling storylines and presentations, practice articulating your experiences in a narrative format. Highlight your problem-solving skills and how you've turned ambiguity into clear direction, making sure to connect these stories to the role's requirements.
✨Showcase Your Leadership Style
Prepare to discuss your leadership style and how it aligns with the energetic, modern approach that Royal Mail seeks. Think of examples where you've led organisational transformation or cultural change, and be ready to explain how you can bring that to the table.
✨Engage with Stakeholders
Since stakeholder alignment is crucial for this role, come prepared with insights on how you've successfully managed complex stakeholder relationships in the past. Be ready to share strategies you've used to ensure collaboration across functions, especially in fast-paced environments.