Digital Academy Manager

Starting salary £47,322 plus 10% annual bonus potential, 25 days annual leave (rising with years' service) plus bank holidays, and a company pension scheme with highly competitive contribution rates.

Location: London, Rugby or Sheffield (hybrid working - 3 days in the office). Travel: Regular travel between London and the Midlands Academy Hub. Full time, permanent.

We're reinventing the way we learn - and you can help shape it. At Royal Mail Group, we're going through an exciting period of transformation. Our people are at the heart of everything we do, and learning plays a vital role in building the skills we need for the future. That's why we're looking for a Digital Academy Manager to lead the development and delivery of our digital learning platforms and learning technologies across the business. This is a key role, combining strategic thinking with hands‑on leadership, where you'll help make learning more accessible, engaging and impactful for colleagues across Royal Mail Group.

What you'll be doing

• Lead and develop a cross‑functional digital learning team, creating a culture of collaboration, innovation and continuous improvement.
• Shape and influence Royal Mail Group's digital learning strategy and budget, ensuring learning technology investments align with business and workforce transformation priorities.
• Oversee the implementation, optimisation and ongoing improvement of digital learning platforms, including LMS and LXP systems, to enhance learner experience and performance outcomes.
• Manage strategic partnerships with external content providers (such as LinkedIn Learning and getAbstract), ensuring content is relevant, curated and aligned to our capability frameworks.
• Embed strong digital governance across learning platforms, ensuring compliance with data protection, cyber security and accessibility standards.
• Act as a trusted advisor to stakeholders at all levels, providing expert guidance on digital learning solutions that meet business needs.
• Work collaboratively across teams and with suppliers to design and deliver scalable, user‑centred digital learning initiatives.
• Integrate digital learning platforms with wider talent, performance and workforce systems to support skills insight, career development and organisational agility.

What we're looking for

• Proven experience shaping and delivering a digital learning strategy aligned to business needs.
• Strong knowledge of learning platforms (LMS/LXP), including optimisation, integration and content management.
• Experience using data and analytics to measure impact, track KPIs and drive continuous improvement.
• Confidence managing suppliers, with the ability to influence wider investment decisions.
• Excellent stakeholder and project management skills, able to work across functions and levels.
• Awareness of UX/UI best practices to ensure seamless and inclusive learner journeys.
• Experience working within digital governance and compliance frameworks.

You’ll also be someone who enjoys leading people, takes pride in delivering quality, and wants to make a genuine difference to how learning supports our colleagues.

Extra Benefits

• Family-friendly support — enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Supportive and generous company sick pay.
• Funded dental — as a manager you are eligible to a level of employer funded dental insurance.
• Health assessment — as a manager you are eligible to an employer funded health assessment every 2 years.
• Benefits account — you will have access to your personal benefits account on our 'My Bundle+' platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Wellbeing — you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

Next Steps

The next stage of the selection process will be a face‑to‑face/virtual interview consisting of competency‑based and role‑specific questions. Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready.

At Royal Mail Group, we value trust and our people. We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Closing Date: Tuesday 12th May 2026. Please note, this advert may close early if the appropriate number of applications has been reached.