Royal Mail Group in Gainsborough is seeking a Customer Operations Manager with full accountability for the Delivery team, overseeing morning to afternoon shifts and ensuring smooth deliveries. You will lead frontline colleagues, drive performance and model our values to deliver outstanding service at the doorstep.
Partner with Trade Unions, plan resources, coach your team, and help transform the business from letters to parcels while maintaining a focus on cost control, training, and staff
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Delivery Operations Manager – Customer Experience employer: Royal Mail Group
At Parcelforce Worldwide, we pride ourselves on being an excellent employer, offering a supportive work culture where every team member is valued. Located in Basingstoke, our drivers enjoy competitive salaries, generous benefits including medical cover and paid holidays, and opportunities for overtime, all while being part of a dedicated team that delivers exceptional service. Join us to grow your career in a stable, long-term role within a respected organisation that values trust and inclusion.
