At a Glance
- Tasks: Lead and inspire a delivery team while ensuring smooth operations.
- Company: Join Royal Mail, a historic brand transforming from letters to parcels.
- Benefits: Enjoy competitive salary, flexible working, generous leave, and a bonus.
- Other info: Exciting career growth opportunities in a supportive environment.
- Why this job: Be part of a significant transformation and make a real impact.
- Qualifications: Customer-focused, team player with leadership skills and resilience.
The predicted salary is between 42446 - 44740 £ per year.
Starting salary London Min £42,446 Mid £44,740 plus potential 10% bonus, 25 days annual leave and generous pension plan. Full time, Permanent. To cover all offices in the South East 1 OPL area, Base location to be Southwark Delivery Office.
ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We're driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
THE ROLE
You will be the person who picks up the action while our permanent manager is on annual leave. This means overseeing the Delivery operation and ensuring the smooth running of the delivery team. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Our operation needs to be resilient, and we need the flexibility to be able to keep things running smoothly when our permanent managers are unavailable. You’ll play an integral part in building trust with customers.
SHIFT PATTERN
Monday to Saturday with rotating day off, hours are 07:00 - 15:12.
WHAT YOU'LL GET
- 10% on target bonus
- Generous holiday allowance
- Flexible working options
- A pension scheme
- An excellent parental leave policy
- Enhanced family friendly support, including enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Supportive and generous company sick pay
- Eligibility to a level of employer funded dental insurance and a health assessment every two years
- Personalised benefits account through our MyBundle+ platform, where you can choose from more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle
- 24/7 access to tools, services and advice supporting your physical, mental, financial and social health-completely free
- Exciting career opportunities that come with leading a team and shaping key decisions
- Great sense of pride you'll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation from a letters business to a parcels business
ABOUT YOU
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader - you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that's through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready.
At Royal Mail Group, we value trust and our people. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
Closing Date: Wednesday 23rd September. Please note, this advert may close early if the appropriate number of applications has been reached.
Customer Operations Support Manager employer: Royal Mail Group
At Parcelforce Worldwide, we pride ourselves on being an excellent employer, offering a supportive work culture where every team member is valued. Located in Basingstoke, our drivers enjoy competitive salaries, generous benefits including medical cover and paid holidays, and opportunities for overtime, all while being part of a dedicated team that delivers exceptional service. Join us to grow your career in a stable, long-term role within a respected organisation that values trust and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Support Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Royal Mail Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Royal Mail Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Support Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Royal Mail Group:Your cover letter is your chance to shine! Tell us why you want to work at Royal Mail Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Royal Mail Group!
How to prepare for a job interview at Royal Mail Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
