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For Companies At a Glance
- Tasks: Lead a delivery team, ensuring smooth operations and excellent customer service.
- Company: Join Royal Mail, a trusted brand connecting people and businesses across the UK.
- Benefits: Enjoy a competitive salary, bonus, flexible working, generous leave, and corporate discounts.
- Why this job: Be part of a historic transformation while inspiring a team and making a real impact.
- Qualifications: Looking for a flexible, results-driven leader with strong customer focus and team spirit.
- Other info: Training provided, inclusive recruitment process, and opportunities for career growth.
The predicted salary is between 44551 - 49406 £ per year.
Overview
Customer Operations Manager
Salary starting from £44,551 plus potential 10% bonus, 25 days annual leave and generous pension. Full time Permanent
This position may be offered to manage our Clevedon Delivery Office, BS21 7RW, Nailsea Delivery Office, BS48 1RA or to be part of the management team of Westbury on Trym Delivery Office, BS9 3GG.
About Us
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We\\\’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
The Role
Full accountability for a Delivery team, you\\\’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You\\\’ll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you\\\’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
Shift Pattern
5 days between Monday to Saturday with a rolling day off. Flexibility will be required to meet the needs of the unit.
What You\\\’ll Get
We\\\’re asking for a lot, but you\\\’ll get a lot in return. First, there\\\’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There\\\’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that\\\’s before we\\\’ve even mentioned the great sense of pride you\\\’ll feel from being part of one of the world\\\’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
About You
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that\\\’s through reduced cost, innovative work practices or data driven ideas. We\\\’re looking to you to bring your skills and experience to make brilliant things possible.
Next Steps
Ready to apply? Then complete your application online and submit your CV. If successful, you\\\’ll be invited to a face-to-face assessment where you\\\’ll have the chance to showcase your abilities and passion. You\\\’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we\\\’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Tuesday 16th September 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
Job reference number 328663
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Customer Operations Manager employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Familiarise yourself with Royal Mail's values and mission. Understanding how they impact the community and businesses will help you align your answers during the interview, showcasing your commitment to their goals.
✨Tip Number 2
Prepare examples of your leadership experience, particularly in managing teams under pressure. Highlight situations where you've motivated staff or improved performance, as this is crucial for the Customer Operations Manager role.
✨Tip Number 3
Research the challenges currently facing the delivery sector, especially regarding the transition from letters to parcels. Being knowledgeable about industry trends will demonstrate your proactive approach and readiness to contribute to Royal Mail's transformation.
✨Tip Number 4
Practice situational management scenarios that may come up during the assessment. Think about how you would handle team dynamics, customer complaints, or operational issues, as these will likely be part of the evaluation process.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Operations Manager role. Focus on leadership, team management, and customer service achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've led teams, improved performance, or enhanced customer satisfaction in previous positions.
Prepare for the Interview: Since the company provides interview questions in advance, take this opportunity to prepare thoughtful responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
Showcase Your Values: Demonstrate how your personal values align with those of Royal Mail. Emphasise your commitment to inclusivity, teamwork, and customer focus, as these are key attributes they seek in a candidate.
How to prepare for a job interview at Royal Mail Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Operations Manager. Familiarise yourself with the key aspects of leading a delivery team, managing resources, and ensuring excellent customer service.
✨Prepare Your Examples
Since the interview will include capability-based questions, prepare specific examples from your past experiences that demonstrate your leadership skills, ability to motivate a team, and how you've handled challenges under pressure.
✨Showcase Your Values
Royal Mail values trust and inclusivity. Be ready to discuss how you embody these values in your work. Share instances where you've created a positive work environment or promoted inclusivity within your team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s transition from a letters business to a parcels business. This shows your interest in their operations and your eagerness to contribute to their historic transformation.
