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- Tasks: Provide tech support for parcel lockers, troubleshoot issues, and liaise with teams.
- Company: Join Royal Mail, a trusted name in logistics with a focus on innovation.
- Benefits: Enjoy competitive salary, generous leave, and family-friendly support.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid role with opportunities for professional growth and development.
The predicted salary is between 22721 - 25465 £ per year.
Salary: 25,721 plus 22.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates.
Permanent, Full time Hybrid - Weekend rota'd shifts.
About the role
- Respond to parcel locker faults proactively and reactively using provided software (MINT).
- Perform basic remote troubleshooting to resolve locker issues quickly.
- Liaise with internal teams and external tech providers to diagnose and resolve software problems.
- Coordinate and administer 3rd-party visits for physical repairs and maintenance.
- Handle phone inquiries redirected by Customer Care and Operations teams.
- Manage locker-related administration tasks using Excel and JIRA.
- Provide feedback for process improvements to installation and maintenance engineers.
- Support initiatives to promote and increase recognition of Royal Mail's parcel locker network.
About you
- Strong customer focus with excellent communication skills.
- Ability to learn and apply Royal Mail locker support processes and software.
- Analytical thinker with good problem-solving and organisational skills.
- Reliable, persistent, and able to work under pressure with good stress tolerance.
- Experience in customer service or administrative roles.
- Comfortable using tools like Excel and JIRA for administrative tasks.
- Willingness to develop professionally and learn new systems.
- Minimum of secondary school qualifications.
Extra Benefits
- Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
- Discounts and offers – more than 800 offers to help you save on groceries, days out, holidays and household bills.
- Sick pay – supportive and generous company sick pay.
- Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. It’s free, and it’s for everyone.
Next Steps
The next stage of the selection process will be a face-to-face or virtual interview consisting of competency-based and role-specific questions.
Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready.
At Royal Mail Group, we value trust and our people. We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Closing Date: 29th December 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
Level 2 Tech Support - Hybrid in Crick employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Tech Support - Hybrid in Crick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Mail and their parcel locker network. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Think about the role-specific questions you might face and prepare your answers. Use the examples from your past experiences that showcase your problem-solving skills and customer focus.
✨Tip Number 3
Show off your tech skills! Since you'll be using software like MINT, Excel, and JIRA, be ready to discuss your experience with these tools. If you can, mention any relevant projects or tasks you've completed using them.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your interest in the role and helps you figure out if it's the right fit for you.
We think you need these skills to ace Level 2 Tech Support - Hybrid in Crick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Level 2 Tech Support role. We want to see how your background aligns with what we're looking for, so don’t hold back on showcasing your customer service and problem-solving abilities!
Show Off Your Tech Skills: Since this role involves using software like MINT, Excel, and JIRA, it’s a good idea to mention any experience you have with these tools. We love seeing candidates who are comfortable with technology and can hit the ground running!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out. Avoid jargon unless it’s relevant to the role – we want to understand your story easily!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Royal Mail Group
✨Know Your Tech
Familiarise yourself with the software and tools mentioned in the job description, like MINT, Excel, and JIRA. Being able to discuss how you've used these tools in past roles will show your technical competence and readiness for the position.
✨Customer Focus is Key
Prepare examples that highlight your strong customer service skills. Think of situations where you resolved issues or improved customer satisfaction. This will demonstrate your ability to handle phone inquiries and liaise effectively with internal teams.
✨Practice Problem-Solving
Since the role involves troubleshooting, be ready to discuss your analytical thinking and problem-solving skills. You might even want to practice a few common tech support scenarios to showcase your approach to resolving issues quickly.
✨Show Your Willingness to Learn
Express your eagerness to develop professionally and learn new systems. Mention any relevant training or courses you've taken, and be prepared to discuss how you adapt to new technologies and processes.