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- Tasks: Lead a dynamic team to manage operations and achieve targets in a fast-paced environment.
- Company: Join a supportive company that values inclusivity and employee wellbeing.
- Benefits: Enjoy competitive pay, generous leave, health assessments, and a personal benefits account.
- Other info: Flexible night shifts with opportunities for career growth and development.
- Why this job: Make a real impact while developing your leadership skills in a thriving hub.
- Qualifications: Experience in managing teams and understanding operational processes is essential.
The predicted salary is between 38114 - 38114 £ per year.
£38,114 per annum, night shift allowance, potential 15% bonus. 25 days annual leave plus bank holidays. Full time, 38 hours per week, night shift, Permanent. PFW Coventry National Hub, Middlemarch Business Park, Coventry, CV3 4PF.
We have a vacancy for a Section Manager to join the team at our fast‑paced site in our National Hub, Coventry, who is responsible for the overall management of operations across the National or International Hub work area, and the achievement of quality, financial, automation and employee targets and objectives.
The role:
- As Section Manager, you'll lead a team of 15 frontline operatives on the night shift to effectively clear daily parcel volumes in a fast‑paced operational environment, managing daily / weekly KPIs and performance, sick absence, attendance, training and the development of your team.
- You'll achieve maximum efficiency through resource and contingency planning, ensuring fully skilled resource is available to use automation to maximum capacity, driving quality of service and maximising productivity.
- Working to tight timescales you'll drive the depot to achieve the highest possible customer service satisfaction levels whilst ensuring a swift resolution to all customer enquiries and complaints.
Other accountabilities:
- Review all key measurement outputs (efficiency, quality, budget, employee & customer) to identify trends in work area performance and focus team on improvement actions.
- Take work area responsibility for delivery of national, or area initiatives and support the National Hub management team in local planning and implementation of specific initiatives.
- Plan, negotiate and introduce new work plans by co‑ordinating work area level revision activity.
- For specific operational activities, allocate available resource to workload as necessary across the shift.
- Co‑ordinate regular and direct communication activity of key messages impacting on work area, including team brief cascades and the delivery of weekly meetings.
- Take an active role in the induction process for new entrants and job changes, develop teams to maximise performance.
- Ensure work area compliance to the health and safety policy (including risk assessment), addressing day‑to‑day issues, and liaison with union H&S representatives.
Attendance: 17:00 - 03:00, 4 nights over Monday to Friday. A degree of flexibility is required to meet operational demands.
About you:
- Resilience and able to work in a high‑pressure, unionised environment/workforce.
- Visible / hands on leadership style with experience of managing large teams of front‑line employees in an operational/production environment.
- Understanding of HR legislation and processes.
- Previous parcel operations experience and knowledge of functional automation applications would be beneficial.
- Performance and target focused with experience of achieving KPIs.
- Excellent interpersonal, communication and listening skills.
- Strong influencing skills, with experience of successfully working with trade unions and senior stakeholders.
- Sound analytical and business judgment including demonstrated problem‑solving skills.
- Ability to plan, lead, and execute strategic initiatives in a complex environment.
Closing Date: Wednesday 20th May. This advert may close early if the appropriate number of applications has been reached.
Benefits:
- Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
- Supportive and generous company sick pay.
- Funded Dental – as a manager you are eligible to a level of employer funded dental insurance.
- Health Assessment – as a manager you are eligible to an employer funded health assessment every 2 years.
- Benefits Account – you will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
- Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone. Available only to permanent employees.
Inclusive Recruitment:
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community.
Section Manager in Coventry employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Section Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to current employees at the company or in similar roles. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and operational efficiency. We want you to showcase your leadership style and how you handle high-pressure situations.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've successfully tackled challenges in a fast-paced environment. This will highlight your ability to drive performance and achieve KPIs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Section Manager in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and achieving KPIs. We want to see how your skills align with the Section Manager role, so don’t hold back!
Showcase Your Leadership Style: We’re looking for a visible and hands-on leader, so share examples of how you've successfully led teams in high-pressure environments. Let us know how you motivate and develop your team to achieve their best.
Highlight Relevant Experience: If you’ve got experience in parcel operations or working with automation, make sure to mention it! We love candidates who can hit the ground running, so any relevant experience will definitely catch our eye.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Royal Mail Group
✨Know Your Operations
Familiarise yourself with the specific operations of the National Hub. Understand the key performance indicators (KPIs) and how they relate to the role of a Section Manager. This will help you demonstrate your knowledge during the interview and show that you're ready to hit the ground running.
✨Showcase Your Leadership Style
Prepare examples of your visible and hands-on leadership style. Think about times when you've successfully managed large teams in high-pressure environments. Be ready to discuss how you motivate your team and handle challenges, especially in a unionised setting.
✨Highlight Problem-Solving Skills
Be prepared to discuss specific instances where you've used your analytical skills to solve problems. Whether it's improving efficiency or resolving employee issues, having concrete examples will illustrate your capability to manage complex situations effectively.
✨Communicate Effectively
Practice your communication skills, as this role requires excellent interpersonal abilities. Think about how you would convey key messages to your team and engage with senior stakeholders. Clear communication is crucial for driving performance and achieving customer satisfaction.