Royal Mail Group Plc is seeking a Lead Product Manager to own the strategy, roadmap and evolution of our CRM and Contact Centre technology estate. You will shape the product vision for customer service platforms, driving measurable outcomes for millions of customers and frontline colleagues.
Collaborate across business, technology and delivery teams to advance Salesforce Service Cloud, contact centre integration and AI-enabled capabilities, while coaching product owners and prioritising backlog
Strategic Lead: CRM & AI for Salesforce Contact Centre employer: Royal Mail Group Plc
Royal Mail Group Plc is an attractive employer due to its commitment to employee development and safety. With competitive salaries and a comprehensive benefits package, it provides a supportive work environment. The company also emphasizes flexibility and stability in its roles, making it a desirable place to work.
