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- Tasks: Lead a vibrant Front of House team, ensuring top-notch customer service and smooth operations.
- Company: Join The Lyceum, one of Scotland’s premier theatres, where creativity thrives.
- Benefits: Enjoy 25 days annual leave, plus a fun and dynamic work environment.
- Why this job: Be part of unforgettable experiences and make magic happen for audiences every night.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Flexible application methods encouraged; video or audio submissions welcome!
The predicted salary is between 24000 - 36000 £ per year.
The Lyceum is one of Scotland’s leading producing theatres - where artists, audiences, and staff come together to make magic happen. Our Front of House team sits at the heart of that experience, welcoming thousands of people through our doors every season. Working here means being part of a fast-paced, fun, and supportive team where no two nights are ever the same. If you share our passion for delivering unforgettable experiences to our audiences – apply now!
When submitting your application please send us an updated CV as well as a covering letter setting out how your skills and experience meet the person specification below. Please note that if you don’t feel you fit the essential criteria of the role but would still like to apply, we encourage you to do so with further information about why you’re a great fit. If you would like to apply through an alternative means, such as video or audio file, you’re welcome to do so.
To discuss the roles and interview process further, please contact us.
Job Description- To be responsible for ensuring the highest standards of customer service, presentation, and cleanliness.
- Supervision of FOH Assistants across bars and ushering positions for an average of one to two performances per week during show weeks.
- Leading and incentivising the team to be confident and capable in promoting sales to maximise on commercial revenue opportunities for the Trading Company.
- Reconcile the day’s takings from bars and shop, including managing all cash takings and accurately reporting on & recording all revenue figures.
- Taking responsibility for any personnel or customer issues that arise while on shift, ensuring all relevant information is passed on to the Front of House Manager as required.
- When on shift, act as a representative of The Lyceum when working with external companies and internal Producers, ensuring clear communication and professionalism are maintained at all times.
- Act as First Aider for audiences and Front of House staff.
- To be aware of all licensing requirements as advised by the Front of House Manager and ensure that these are adhered to by the Front of House team and our audiences.
- To be fully conversant with the operation of the fire and intruder alarms as advised by the Front of House Manager and the Director of Buildings and Estates.
- To undertake any other tasks which may be reasonably required by the Front of House Manager or Head of Commercial and Customer Service.
- To be fully conversant in all legislation concerning Front of House, for example The Equality Act 2010, Evacuation procedures, Health and Safety and Licensing as advised by the Front of House Manager and reporting any issues in a professional and timely manner.
- Supervise access to stock for The Lyceum shop and bar during shifts.
- Follow general locking up and alarm procedures of theatre and office buildings as required.
- Previous experience in a customer facing role within hospitality, theatre, events, or a similar environment.
- Proven ability to supervise or lead small teams, ideally in a Front of House, bar, retail, or event operations setting.
- Experience handling cash reconciliation, tills, floats, and end of day financial reporting.
- Demonstrated ability to manage customer issues, complaints, and incidents calmly and professionally.
- Experience promoting or supporting commercial sales, such as bar, retail, or merchandising.
25 days annual leave, plus
Front of House Duty Manager (12 Months) in Edinburgh employer: Royal Lyceum Theatre Company Ltd
Contact Detail:
Royal Lyceum Theatre Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Duty Manager (12 Months) in Edinburgh
✨Tip Number 1
Get to know the theatre scene! Research The Lyceum and its productions. This will not only help you in interviews but also show your genuine interest in the role. We love candidates who are passionate about what we do!
✨Tip Number 2
Network like a pro! Attend events, workshops, or even shows at The Lyceum. Meeting people in the industry can open doors for you. Plus, it’s a great way to learn more about the Front of House experience from those already in the game.
✨Tip Number 3
Practice your pitch! Be ready to talk about your customer service experience and how you’ve handled tricky situations. We want to hear about your leadership skills and how you can motivate a team to create unforgettable experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Don’t forget to include any unique ways you’d like to present your application, like a video or audio file. We’re all about creativity here!
We think you need these skills to ace Front of House Duty Manager (12 Months) in Edinburgh
Some tips for your application 🫡
Craft Your Cover Letter: Your cover letter is your chance to shine! Make sure to highlight how your skills and experience align with the person specification. We want to see your passion for delivering unforgettable experiences, so don’t hold back!
Tailor Your CV: When you send us your CV, tailor it to the role. Highlight any previous experience in customer service or team leadership that relates to the Front of House position. We love seeing how your background fits into our theatre family!
Be Yourself: If you don’t tick every box in the essential criteria but still think you’d be a great fit, go for it! Share with us why you’re passionate about this role and what unique qualities you bring to the table. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you on our radar. Let’s make some magic happen together!
How to prepare for a job interview at Royal Lyceum Theatre Company Ltd
✨Know Your Theatre
Before the interview, do some research on The Lyceum and its productions. Familiarise yourself with their recent shows and any community initiatives they’re involved in. This will show your genuine interest in the theatre and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve delivered exceptional customer service. Think about times when you resolved issues or went above and beyond for a customer. This is crucial for a Front of House role, so make sure to highlight these moments.
✨Team Leadership Experience
Since the role involves supervising a team, be ready to discuss your leadership style. Share instances where you’ve successfully led a team, motivated others, or handled conflicts. This will demonstrate your capability to manage the Front of House Assistants effectively.
✨Understand the Essentials
Brush up on relevant legislation like health and safety, licensing requirements, and evacuation procedures. Being knowledgeable about these topics will not only impress the interviewers but also show that you take the responsibilities of the role seriously.