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- Tasks: Administer defined benefit pensions and support colleagues with their queries.
- Company: Join Royal London, the UK's largest mutual life and pensions company.
- Benefits: Enjoy 28 days leave, up to 14% pension matching, and private medical insurance.
- Why this job: Make a real difference in people's financial futures while working in a supportive team.
- Qualifications: Experience in administration, strong numeracy skills, and effective communication abilities.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
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Pensions Administrator – Defined Benefit Specialist
Date: 24 Sept 2025
Company: Royal London Group
Contract Type: Permanent
Working style: Hybrid 50% home/office based
Royal London is seeking to hire a Pensions Administrator – Defined Pension Specialist to join the Colleague Pensions team on a permanent basis in Alderley Edge. This role will concentrate on the administration of our defined benefit Superannuation funds (UK and ROI).
The Colleague Pensions team is an in-house team of 15 people responsible for managing Royal London’s pension arrangements for employees, including the current defined contribution schemes and legacy defined benefit schemes.
This is a fantastic opportunity for a highly numerate, organised, and personable individual to join a supportive team and assist our colleagues and scheme members with their pension queries.
About the role
- Provide an efficient administration service for the Royal Liver pension.
- Provide technical and practical support to pension scheme members, answering queries over the telephone, via email or letter.
- Regularly perform pensions calculations ensuring benefits are paid in a timely manner, in conjunction with Scheme Rules and relevant legislation.
- Maintaining high quality member data.
- Sharing knowledge and understanding of the rules for all employee pension schemes and policies and relevant legislation covering these pension schemes with employees, colleagues, and other relevant parties.
- Assisting with annual and ad-hoc projects within the department.
- Processing UK payroll in the administration system Altair.
About you
- Previous experience within an administrative role within a corporate environment.
- Highly numerate and able to interpret complex details.
- Ability to communicate effectively, whether in written form, over the phone or in person to both internal and external sources.
- Organisational and planning skills and the ability to prioritise effectively.
- Good level of PC literacy, particularly Excel, Word and Outlook and an aptitude to learning new systems.
- Experience of working in a pensions or payroll administrator role would be an advantage.
- Good understanding of pension legislation (UK and/or Irish) would be an advantage.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
OurPeople Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We\’ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here -Our Benefits
Inclusion, diversity and belonging
We’re anInclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
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Pensions Administrator - Defined Benefit Specialist employer: Royal London
Contact Detail:
Royal London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator - Defined Benefit Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Royal London on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your pension knowledge. Familiarise yourself with UK and Irish pension legislation, as well as the specifics of defined benefit schemes. This will show you're serious about the role!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with queries from scheme members, being able to explain complex details in simple terms is key. Try role-playing with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Royal London team.
We think you need these skills to ace Pensions Administrator - Defined Benefit Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pensions Administrator role. Highlight any relevant experience in pensions or administrative roles, and don’t forget to showcase your numeracy skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the team. Mention your understanding of pension legislation and how your skills align with the job description.
Showcase Your Communication Skills: Since this role involves answering queries from scheme members, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Royal London
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of defined benefit schemes and relevant legislation. Being able to discuss specific pension calculations or recent changes in legislation will show that you're not just familiar with the basics, but that you’re genuinely interested in the field.
✨Show Off Your Numeracy Skills
Since this role requires a high level of numeracy, be prepared to demonstrate your skills during the interview. You might be asked to solve a quick calculation or interpret some data, so practice these types of questions beforehand to boost your confidence.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice explaining complex pension concepts in simple terms, as you may need to do this for colleagues or scheme members. Remember, it’s not just about what you say, but how you say it!
✨Prepare Questions About the Team and Culture
Royal London values collaboration and inclusivity, so think of questions that reflect your interest in their team dynamics and company culture. Asking about how the Colleague Pensions team supports each other or handles challenges can show that you’re a good fit for their environment.
