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- Tasks: Provide 1st and 2nd line support, troubleshoot issues, and assist with system configurations.
- Company: Join Royal London, the UK's largest mutual life and pensions company.
- Benefits: Enjoy 28 days annual leave, up to 14% pension matching, and private medical insurance.
- Why this job: Be part of a collaborative team and make a real impact in financial services.
- Qualifications: Experience in IT support, problem-solving skills, and knowledge of SQL is a plus.
- Other info: Hybrid working model with opportunities for growth in an inclusive environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Job Title: Junior Application Support Analysts x 2
Contract Type: Permanent
Location: Plymouth
Working style: Hybrid 50% home/office based
Closing date: 22nd of October 2025
We currently have opportunities for two Junior Application Support Analysts to join the Business Change and Transformation team in Plymouth.
As Junior Application Support Analyst, you will provide 1st and 2nd line support to the business. Whether this is triaging issues before escalating to developers, setting up application access or building products ahead of implementation, this is a varied role with exposure to different stakeholders across Royal London.
If you have a passion for data, software and projects and would like the opportunity to work within a friendly and collaborative team focused on quality, then this is the role for you.
About the role
- Perform BAU system configuration processes such as interest rates changes and product builds and amendments.
- Conducting rigorous testing before rolling out system configuration changes.
- Run funder and operational reporting using SSMS and Power BI
- Support the business in defining a process to produce operational reporting.
- Create or amend system automated document templates.
- Analyse and escalate technical data issues to Finova.
- Maintain a Data Dictionary complete with entity relationship diagrams.
- Provide 1st & 2nd Line IT Support to the business, escalating issues to third parties where required.
About you
- Previous experience providing 1st and 2nd line IT Support
- Excellent problem solving and analytical skills
- Exceptional attention to detail and determination to see initiatives through to completion
- Ability to present information clearly and succinctly at varying levels of detail
- Good organisational skills with the ability to manage multiple priorities and deliverables reacting positively under pressure to meet tight deadlines
- Working knowledge of data manipulation software (i.e. SQL) and relational databases desirable.
- Experience of regression modelling and statistical analysis desirable.
- Previous experience working in a Financial Services Organisation would be highly desirable.
About Royal London
We\\\’re the UK\\\’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We\\\’ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here – Our Benefits
Inclusion, diversity and belonging
We\\\’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
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Junior Application Support Analyst employer: Royal London
Contact Detail:
Royal London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Royal London on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Junior Application Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples from your past experiences where you successfully tackled IT support issues, as this will show you're ready for the challenges of the role.
✨Tip Number 3
Show off your passion for data and software during the interview! Be ready to discuss how you've used tools like SQL or Power BI in previous roles, and how you can bring that knowledge to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Royal London family.
We think you need these skills to ace Junior Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Application Support Analyst role. Highlight any previous IT support experience and your problem-solving skills, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about data and software, and how you can contribute to our friendly and collaborative team at Royal London.
Showcase Your Technical Skills: If you've got experience with SQL or data manipulation software, make sure to mention it! We love seeing candidates who can demonstrate their technical know-how, especially in relation to the tasks outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Royal London
✨Know Your Tech
Brush up on your knowledge of SQL and data manipulation software. Be ready to discuss how you've used these tools in previous roles or projects, as this will show your technical competence and readiness for the Junior Application Support Analyst position.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled IT support issues in the past. Think about specific problems you solved, the steps you took, and the outcomes. This will demonstrate your analytical skills and ability to handle challenges effectively.
✨Understand the Business
Familiarise yourself with Royal London and its services. Knowing their products and the financial services landscape will help you connect your skills to their needs, showing that you're not just a techie but also understand the business context.
✨Practice Clear Communication
Since you'll be interacting with various stakeholders, practice explaining technical concepts in simple terms. Prepare to discuss how you would present information clearly and succinctly, as this is crucial for the role.
