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- Tasks: Provide 1st and 2nd line support, troubleshoot issues, and assist with system configurations.
- Company: Join Royal London, the UK's largest mutual life and pensions company.
- Benefits: Enjoy 28 days annual leave, up to 14% pension matching, and private medical insurance.
- Why this job: Be part of a friendly team, work with data, and make a real impact.
- Qualifications: Experience in IT support, problem-solving skills, and knowledge of SQL is a plus.
- Other info: Hybrid working model with opportunities for growth in an inclusive environment.
The predicted salary is between 28800 - 43200 £ per year.
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Junior Application Support Analyst
Date: 8 Oct 2025
Location: Plymouth, GB
Company: Royal London Group
Job Title: Junior Application Support Analysts x 2
Contract Type: Permanent
Location: Plymouth
Working style: Hybrid 50% home/office based
Closing date: 22nd of October 2025
We currently have opportunities for two Junior Application Support Analysts to join the Business Change and Transformation team in Plymouth.
As Junior Application Support Analyst, you will provide 1st and 2nd line support to the business. Whether this is triaging issues before escalating to developers, setting up application access or building products ahead of implementation, this is a varied role with exposure to different stakeholders across Royal London.
If you have a passion for data, software and projects and would like the opportunity to work within a friendly and collaborative team focused on quality, then this is the role for you.
About the role
- Perform BAU system configuration processes such as interest rates changes and product builds and amendments.
- Conducting rigorous testing before rolling out system configuration changes.
- Run funder and operational reporting using SSMS and Power BI
- Support the business in defining a process to produce operational reporting.
- Create or amend system automated document templates.
- Analyse and escalate technical data issues to Finova.
- Maintain a Data Dictionary complete with entity relationship diagrams.
- Provide 1st & 2nd Line IT Support to the business, escalating issues to third parties where required.
About you
- Previous experience providing 1st and 2nd line IT Support
- Excellent problem solving and analytical skills
- Exceptional attention to detail and determination to see initiatives through to completion
- Ability to present information clearly and succinctly at varying levels of detail
- Good organisational skills with the ability to manage multiple priorities and deliverables reacting positively under pressure to meet tight deadlines
- Working knowledge of data manipulation software (i.e. SQL) and relational databases desirable.
- Experience of regression modelling and statistical analysis desirable.
- Previous experience working in a Financial Services Organisation would be highly desirable.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We\’ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here – Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
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Junior Application Support Analyst employer: Royal London
Contact Detail:
Royal London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Royal London on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples where you've tackled tricky issues before, especially in IT support. We want to show them we can handle the heat!
✨Tip Number 3
Don’t forget to research Royal London’s values and mission. We should align our answers with their Spirit of Royal London values during the interview. It shows we’re not just a good fit for the role, but for the team too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows we’re serious about wanting to join the Royal London family.
We think you need these skills to ace Junior Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Application Support Analyst role. Highlight any relevant experience in 1st and 2nd line support, and don’t forget to mention your problem-solving skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about data and software, and how your skills align with our values at Royal London. Keep it friendly and professional!
Showcase Your Technical Skills: If you’ve got experience with SQL or data manipulation software, make sure to showcase that in your application. We love seeing candidates who are eager to dive into technical challenges!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our fantastic benefits!
How to prepare for a job interview at Royal London
✨Know Your Tech
Make sure you brush up on your technical skills, especially around SQL and data manipulation software. Be ready to discuss how you've used these tools in previous roles or projects, as this will show your practical knowledge and problem-solving abilities.
✨Understand the Role
Familiarise yourself with the responsibilities of a Junior Application Support Analyst. Think about how your past experiences align with tasks like providing 1st and 2nd line support, conducting testing, and managing system configurations. This will help you articulate your fit for the role.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or describe how you would handle specific situations. Practise articulating your thought process clearly and succinctly, as this will demonstrate your analytical skills and ability to work under pressure.
✨Show Your Collaborative Spirit
Since the role involves working with various stakeholders, be prepared to discuss examples of how you've successfully collaborated in a team setting. Highlight your communication skills and how you’ve contributed to a positive team environment in the past.
