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- Tasks: Provide 2nd line IT support for hardware and software to Royal London colleagues.
- Company: Join Royal London, the UK's largest mutual life and pensions company.
- Benefits: Enjoy 28 days annual leave, up to 14% pension matching, and private medical insurance.
- Why this job: Be part of a supportive team that values collaboration and problem-solving in a fulfilling workplace.
- Qualifications: Experience in 2nd or 3rd line IT support with strong Microsoft tech knowledge required.
- Other info: Office-based role in Glasgow with a focus on inclusion and diversity.
The predicted salary is between 36000 - 60000 £ per year.
Royal London is currently recruiting for an IT Infrastructure Administrator to join our IT Support team and be responsible for IT support in Glasgow.
The main purpose of the role is to provide technical support to Royal London colleagues for all hardware and software across the group.
About the role
- Providing professional IT 2nd Line support to all Royal London colleagues via our Incident and Service Request processes.
- Supporting both hardware and software across the group.
- Proactively managing your workload and work queue.
- Liaising with colleagues in the IT Service Desk & 3rd line Specialist teams to resolve issues and share knowledge.
- Identifying opportunities for service improvements and process enhancements.
- Supporting the delivery and implementation of projects.
About you
- Previous experience in a 2nd or 3rd line IT support role supporting customers in-house and virtually.
- Strong knowledge of Microsoft technologies, including AD, Exchange, Teams, Office 365, and support experience with Windows 10 & 11 clients.
- Strong communication skills, both verbal and written.
- Enjoy problem-solving with a positive attitude.
- Understanding of system and process automation.
- Knowledge of Networks (WAN/LAN/Security/WiFi), Monitoring, Unix, and storage technologies.
About Royal London
We’re the UK’s largest mutual life, pensions, and investment company, offering protection, long-term savings, and asset management products and services. Our commitment is to create an inclusive, responsible, enjoyable, and fulfilling workplace, underpinned by our Spirit of Royal London values: Empowered, Trustworthy, Collaborate, Achieve.
We offer great benefits, including 28 days of annual leave plus bank holidays, up to 14% employer matching pension scheme, and private medical insurance. All benefits are detailed on our website.
Inclusion, diversity, and belonging
We celebrate and value diverse backgrounds and cultures. Our diverse perspectives provide us with a broad range of skills, which are recognized and respected regardless of background.
IT Infrastructure Administrator (3) employer: Royal London
Contact Detail:
Royal London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Administrator (3)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft AD, Exchange, and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've successfully resolved IT issues in previous roles. Highlighting your problem-solving skills and positive attitude can set you apart from other candidates.
✨Tip Number 3
Research Royal London’s values and culture. Understanding their commitment to inclusion and collaboration will help you align your responses in interviews and show that you’re a good fit for their team.
✨Tip Number 4
Network with current or former employees of Royal London on platforms like LinkedIn. Gaining insights into the company culture and the IT department can provide you with valuable information to use during your application process.
We think you need these skills to ace IT Infrastructure Administrator (3)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd or 3rd line IT support roles. Emphasise your knowledge of Microsoft technologies, particularly AD, Exchange, Teams, and Office 365, as well as your problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Royal London. Mention specific examples of how you've provided technical support in the past and how you can contribute to their IT Support team.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language in both your CV and cover letter.
Highlight Continuous Improvement: Demonstrate your proactive approach by mentioning any previous experiences where you identified opportunities for service improvements or process enhancements. This aligns with Royal London's values and expectations.
How to prepare for a job interview at Royal London
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft technologies, especially Active Directory, Exchange, and Office 365. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled complex IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show your positive attitude towards challenges.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to assist colleagues who aren't as tech-savvy. This will demonstrate your ability to collaborate effectively.
✨Research Royal London
Familiarise yourself with Royal London's values and commitment to diversity and inclusion. Being able to align your personal values with theirs can set you apart and show that you're genuinely interested in the company culture.
