Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key relationships and enhance service delivery in our Outsourced Operations team.
- Company: Join Royal London Asset Management, a leading fund management company with a global reach.
- Benefits: Enjoy 28 days annual leave, up to 14% pension matching, and private medical insurance.
- Why this job: Be part of a responsible investment journey and make a real impact on client relationships.
- Qualifications: Experience in relationship management within Transfer Agency and strong stakeholder management skills.
- Other info: Work in an inclusive and fulfilling environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Royal London Asset Management (RLAM) has an exciting opportunity for a Relationship Manager to join our Outsourced Operations team on a 12-month fixed term contract. You will play a pivotal role in maintaining and enhancing existing relationships with our key accounts, ensuring consistency for our customers and contributing to both BAU and continuous improvement initiatives to help shape our operational model.
Responsibilities
- Ensure effective monitoring, control and provision of Transfer Agency services.
- Conduct regular reviews and ensure reporting of service levels and issues in line with RLAM\’s requirements for delivery and quality.
- Design and implement a process for feeding service providers\’ KPIs into the monthly operations report.
- Undertake and support required amendments to Service Level Agreements and contracts with the Transfer Agency.
- Attend governance meetings and ensure they are documented accurately.
- Manage day-to-day queries related to contracted Service Level Agreements.
Qualifications and Experience
- Proven relationship management experience within a Transfer Agency or overseeing a Transfer Agency within an Asset Management company is essential.
- Stakeholder management experience with the ability to manage and set expectations, hold people to account to ensure outputs are delivered on time.
- Oversight, governance, and relationship management experience.
- Knowledge and understanding of trade life cycle and investment management processes.
- Detailed CASS and AML knowledge and experience is required.
- Understanding of investment instruments including equities, fixed income, money market, derivatives (futures, options, swaps, CFD, CDS, etc).
About RLAM
Royal London Asset Management (RLAM), part of the Royal London Group, is one of the UK\’s leading fund management companies working with a wide range of clients across the globe to achieve their investment goals. Our long-term, client-driven focus means that we have a long-standing commitment to responsible investment. We act as responsible stewards of our clients\’ capital, exercising their rights and influencing positive change.
Our People Promise and Benefits
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values: Empowered, Trustworthy, Collaborate, Achieve.
We offer benefits such as 28 days annual leave in addition to bank holidays, up to 14% employer matching pension scheme and private medical insurance. See all our benefits here.
#J-18808-Ljbffr
Relationship Manager - Outsourced Operations employer: Royal London Group
Contact Detail:
Royal London Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager - Outsourced Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the asset management world, especially those who know RLAM. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your relationship management skills. Think of examples from your past experiences where you’ve successfully managed stakeholders or improved service levels. We want to hear those stories!
✨Tip Number 3
Show your enthusiasm for RLAM’s values! Familiarise yourself with their commitment to responsible investment and be ready to discuss how you can contribute to their mission during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Relationship Manager - Outsourced Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Relationship Manager role. Highlight your experience in relationship management and any relevant knowledge of Transfer Agency services. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our Outsourced Operations team. Be genuine and let your personality come through.
Showcase Relevant Experience: When filling out your application, focus on your past experiences that relate to stakeholder management and governance. We love seeing examples of how you've successfully managed relationships and delivered results in similar roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal London Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Transfer Agency services and the investment management processes. Being able to discuss the trade life cycle and demonstrate your understanding of various investment instruments will show that you're not just a candidate, but a knowledgeable partner.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed relationships in the past. Think about specific situations where you’ve had to set expectations or hold stakeholders accountable. This will help you illustrate your experience and ability to enhance key accounts effectively.
✨Be Ready for Governance Discussions
Since governance meetings are part of the role, be prepared to discuss how you would document these meetings accurately. Familiarise yourself with what good governance looks like and be ready to share your thoughts on how to improve it within the context of RLAM.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current challenges the Outsourced Operations team is facing or how they measure success in their relationships with service providers. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
