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- Tasks: Lead responses to major incidents and enhance operational frameworks.
- Company: Join Royal London, the UK's largest mutual life and pensions company.
- Benefits: Enjoy 28 days leave, up to 14% pension matching, and private medical insurance.
- Why this job: Make a real impact in a role that drives financial resilience and sustainability.
- Qualifications: Experience in ITIL Framework and strong communication skills required.
- Other info: Hybrid working model with a focus on inclusion and diversity.
The predicted salary is between 43200 - 72000 £ per year.
Contract Type: Fixed Term Contract (12 months)
Location: Edinburgh, Glasgow, or Alderley Park (Wilmslow)
Working style: Hybrid 50% home/office based
Job Summary: We are hiring a Senior Major Incident Manager to join our Group Technology and Operations (COO) team, specifically within the Major Incident Command Centre. This role is crucial for overseeing and coordinating responses to significant incidents affecting technology, workplace, and business operations. The Senior Major Incident Manager will play a leading role in ensuring major incidents are managed according to the standards and protocols of the Major Incident Command Centre. This is an exciting opportunity to contribute to our purpose of helping build financial resilience, moving fairly to a sustainable world, and strengthening the mutual choice for customers.
About the Role:
- Oversee and coordinate responses to major incidents affecting technology, workplace, and business operations.
- Ensure major incidents are managed to the standards and protocols of the Command Centre.
- Develop and establish response capabilities and frameworks and identify opportunities for strategic improvements.
- Assist and deliver the development and implementation of strategies for Group Incident Management.
- Build enduring relationships with senior stakeholders to ensure their support and commitment to incident management processes.
- Develop and deliver training programs to embed best practices across the organisation.
- Drive continuous improvement through incident review processes and performance metrics.
- Ensure compliance with regulatory requirements, reporting, and governance protocols.
About You:
- Deep understanding of technology and business operations.
- Solid understanding of the ITIL Framework.
- Operational knowledge of IT Service Management & Corporate communication tools.
- Knowledge of data analytics, reporting tools, and methodologies.
- Excellent verbal and written communication skills.
- Good understanding of corporate IT policies, standards, and procedures.
- Excellent problem-solving and customer-facing skills in high-pressure situations.
- Ability to lead lifecycle of incidents to a high standard of quality and behaviour.
- Effective stakeholder management at a senior level.
- Ability to manage third-party supplier incidents and disruptions.
About Royal London: We are the UK’s largest mutual life, pensions, and investment company, offering protection, long-term savings, and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable, and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We’ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme, and private medical insurance.
Inclusion, Diversity, and Belonging: We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
Senior Major Incident Manager in Edinburgh employer: Royal London Group
Contact Detail:
Royal London Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Major Incident Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Royal London. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL Framework knowledge and incident management strategies. We want you to showcase your expertise and how you can contribute to the Major Incident Command Centre.
✨Tip Number 3
Practice your problem-solving skills in high-pressure scenarios. Think of examples from your past experiences where you successfully managed incidents and how you can apply those skills at Royal London.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Senior Major Incident Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Major Incident Manager role. Highlight your experience with incident management, ITIL frameworks, and any relevant technologies. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our mission. Be sure to mention your experience in managing major incidents and working with senior stakeholders.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We want to see that you can communicate effectively, even under pressure!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Royal London Group
✨Know Your Incident Management Stuff
Make sure you brush up on your knowledge of the ITIL Framework and incident management processes. Be ready to discuss how you've applied these in past roles, especially in high-pressure situations. This will show that you understand the core responsibilities of the Senior Major Incident Manager.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've built relationships with senior stakeholders in previous positions. Highlight your ability to communicate effectively and gain their support for incident management processes. This is crucial for the role, so make it a key part of your discussion.
✨Demonstrate Problem-Solving Prowess
Think of specific incidents you've managed where you had to solve complex problems under pressure. Be ready to explain your thought process and the steps you took to resolve the issues. This will illustrate your capability to lead incidents to a high standard.
✨Emphasise Continuous Improvement
Discuss any experiences you have with driving continuous improvement through incident reviews or performance metrics. Show that you're not just about managing incidents but also about learning from them and implementing better practices moving forward.
