Client Services Manager

Job Title : Client Services Manager, Wealth & Platforms

Contract Type : Permanent

Location : London

Working style : Hybrid 50% home / office based

Closing date : Monday 5th January 2026

We’re looking for an experienced professional to join us at Royal London Asset Management as our Client Service Manager, Wealth & Platforms. You’ll lead the service for our highest profile Wealth clients and own all Platform relationships, bringing sharp asset management know how, a strategic mindset, and the pace to deliver brilliantly in a busy environment.

You’ll line manage a small team and partner closely with the Wealth Sales team, while deputising for the Head of Client Management to drive process and platform improvements. With a clear risk focus, you’ll own key procedures and balance tactical delivery with strategic thinking moving quickly, accurately, and collaboratively.

About the role

• Deputising for the HCM as appropriate in relation to strategic initiatives and Client Group Services related projects.
• Accountable for the answering of client specific queries and meeting of client deadlines.
• Managing the BAU relationships, specific to their book of clients.
• Maintain strategic and tactical relationships with internal department leaders, influencing timelines and expectations of deliverables.
• Working with senior stakeholders within RLAM in all business areas.
• Provide clear direction and leadership to the team, ensuring alignment with organisational goals and objectives.
• Resolution of client questions, platform queries and RFIs and issues related to the services provided directly to them.
• Oversight of client / platform files on the central network, consistently pushing for efficiencies surrounding organisation and storage.

About you

• Proven track record in servicing Wealth clients and with excellent technical and people skills
• Experienced understanding of platforms and distributors
• IMC qualified
• Demonstratable experience managing and supporting a small team
• Accountable for processes and certain controls
• Acts autonomously on most decisions but requires guidance on more complex judgements
• Advanced understanding of business and growing understanding of overall firm and competitive environment
• Gaining understanding of other functions
• Able to act as deputy where required
• Tactical relationships with peers in department with some exposure to senior staff
• Organisation skills and a good time manager
• Excellent writing skills
• Excellent communication skills

About Royal London Asset Management

Royal London Asset Management (RLAM), part of the Royal London Group, is one of the UK\’s leading fund management companies working with a wide range of clients across the globe to achieve their investment goals. Our long-term, client-driven focus means that we have a long-standing commitment to responsible investment. We act as responsible stewards of our clients’ capital, exercising their rights and influencing positive change.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We\’ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.