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- Tasks: Assess and resolve claims efficiently while keeping customers updated throughout the process.
- Company: Join Royal London, the UK's largest mutual life and pensions company with a strong commitment to inclusivity.
- Benefits: Enjoy 28 days annual leave, up to 14% pension matching, and private medical insurance.
- Why this job: Be part of a supportive team that values your input and fosters personal growth.
- Qualifications: Experience in claims assessment and excellent communication skills are essential.
- Other info: Flexible hybrid working options available, with a focus on work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
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Contract Type: Permanent – 37.5 hours per week
Location: Edinburgh or Remote
Working style: Hybrid 50% home/office based or home based
We are excited to announce an opportunity to join our team as a Claims Assessor to enhance our customer service and ensure quick and sensitive resolution of claims. If you have strong, proven experience in handling Income Protection claims, we’d love to hear from you.
About the role
- Assess claims and seek ways to pay them effectively to fulfill our customer commitment.
- Evaluate each claim independently, considering them on their own merits in line with our standards.
- Keep the customer updated throughout the claims process via their preferred communication method.
- Request only the necessary medical evidence to make effective decisions.
- Manage a customer claim from start to finish, providing friendly and efficient service.
- Coordinate with re-insurers on assessment decisions while maintaining professional relationships.
About you
- Current Claims Authority Limit across various Individual Protection Products, including Death, Critical Illness, Total & Permanent Disability, and Income Protection.
- Experience in Income Protection claims is essential due to current team demand.
- Understanding of the intermediary market and customer relationships.
- Excellent written and verbal communication skills, with empathy for customers.
- Proactive and curious mindset, capable of identifying and addressing inefficiencies.
- Ability to build relationships with customers primarily through phone communication.
- Team-oriented with respectful attitude towards colleagues.
About Royal London
We’re the UK’s largest mutual life, pensions, and investment company, offering protection, long-term savings, and asset management products and services.
Our People Promise emphasizes an inclusive, responsible, enjoyable, and fulfilling workplace, supported by our Spirit of Royal London values: Empowered, Trustworthy, Collaborate, Achieve.
We offer great benefits such as 28 days annual leave plus bank holidays, up to 14% employer pension matching, and private medical insurance. See all our benefits here – Our Benefits.
Inclusion, diversity, and belonging
We’re an inclusive employer that values diverse backgrounds and cultures, which enrich our skills and perspectives, recognized and respected regardless of background.
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Claims Assessor employer: Royal London Group
Contact Detail:
Royal London Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Familiarise yourself with the claims process and the specific products mentioned in the job description, such as Death, Critical Illness, Total and Permanent Disability, and Income Protection. Understanding these areas will help you demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, especially in a phone-based context. Since the role involves liaising with customers primarily over the phone, being able to convey empathy and clarity will be crucial in making a positive impression.
✨Tip Number 3
Research Royal London’s values and their People Promise. Aligning your personal values with theirs can help you articulate why you would be a great fit for the company culture during your interview.
✨Tip Number 4
Network with current or former employees of Royal London on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information that may help you stand out in the application process.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Claims Assessor position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in claims assessment or customer service roles. Use specific examples to demonstrate your ability to handle claims effectively and maintain good customer relationships.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your written and verbal communication skills. Consider including examples of how you've successfully communicated with customers in past roles.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work for Royal London and how you can contribute to their values and mission.
How to prepare for a job interview at Royal London Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Claims Assessor. Familiarise yourself with the claims process and the importance of customer communication, as this will help you answer questions confidently.
✨Show Empathy
Since the role involves dealing with sensitive claims, demonstrate your ability to empathise with customers during the interview. Share examples from your past experiences where you successfully handled difficult situations with care and understanding.
✨Highlight Communication Skills
Excellent communication is key for this position. Prepare to discuss how you've effectively communicated with customers in previous roles, especially over the phone. Be ready to showcase your verbal and written skills.
✨Demonstrate Proactivity
The job requires a proactive attitude towards identifying inefficiencies. Think of instances where you took the initiative to improve processes or resolve issues, and be prepared to share these examples during your interview.
