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- Tasks: Assess and resolve claims efficiently while keeping customers updated throughout the process.
- Company: Join Royal London, the UK's largest mutual life and pensions company with a commitment to inclusivity.
- Benefits: Enjoy 28 days annual leave, up to 14% pension matching, and private medical insurance.
- Why this job: Be part of a supportive team that values your input and offers a fulfilling work environment.
- Qualifications: Strong communication skills and a proactive attitude are essential; experience in claims is a plus.
- Other info: Flexible hybrid working options available, with a focus on personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Contract Type: Permanent - 37.5 hours per week
Location: Edinburgh or Remote
Working style: Hybrid 50% home/office based or home based
Closing date: 30th June 2025
We are excited to announce an opportunity to join our team as a Claims Assessor to enhance our customer service and ensure quick and sensitive resolution of claims.
About the role
- Assess claims and look for ways to pay them as effectively as possible to fulfil our customer commitment.
- View each claim with an independent mind and consider them on their own merits in line with our philosophy and standards.
- Keep the customer updated at all stages of the claims process using their preferred communication method.
- Request the minimum amount of medical evidence required to make an effective decision.
- Own a customer claim from start to finish, ensuring a friendly and efficient service.
- Liaise and obtain agreement from re-assurers on assessment decisions, while maintaining a good professional relationship.
About you
- Current Claims Authority Limit across a range of Individual Protection Products, including Death, CI, TI, and IP.
- Understanding of the intermediary market and the demands/relationships with customers.
- Excellent communication skills, both written and verbal, with the ability to empathise with customers.
- Proactive and curious attitude, with the ability to identify and address inefficiencies.
- Ability to build relationships with our customers through predominantly phone-based communication.
- Ability to work well as part of a team and treat team members with respect.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We’ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
Claims Assessor employer: Royal London Group
Contact Detail:
Royal London Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Familiarise yourself with the claims process and the specific products mentioned in the job description, such as Death, Critical Illness, Total and Permanent Disability, and Income Protection. Understanding these areas will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone, as this role involves a lot of customer interaction. Consider role-playing scenarios with friends or family to build your confidence in handling sensitive conversations.
✨Tip Number 3
Research Royal London’s values and their approach to customer service. Be prepared to discuss how your personal values align with theirs, particularly around inclusivity and collaboration, as this will show that you’re a good cultural fit.
✨Tip Number 4
Network with current or former employees of Royal London on platforms like LinkedIn. This can provide you with insider insights about the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Assessor. Review the job description carefully and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in claims assessment or customer service. Emphasise your communication skills and any previous roles where you've demonstrated empathy and efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples from your past that demonstrate your ability to handle claims effectively and build relationships with customers.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Royal London Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Claims Assessor. Familiarise yourself with the claims process and the importance of customer communication, as this will help you answer questions confidently.
✨Show Empathy
Since the role involves dealing with sensitive claims, demonstrate your ability to empathise with customers during the interview. Share examples from your past experiences where you've successfully handled difficult situations with care.
✨Highlight Communication Skills
Excellent communication is key for this position. Be prepared to discuss how you’ve effectively communicated with customers in previous roles, especially over the phone, and how you keep them updated throughout a process.
✨Demonstrate Proactivity
The company values a proactive attitude. Prepare to discuss instances where you've identified inefficiencies and taken steps to improve processes. This will show that you align with their philosophy of continuous improvement.
