At a Glance
- Tasks: Provide top-notch customer service and manage travel bookings for clients.
- Company: Join a multi-award winning global travel management company.
- Benefits: Flexible working, cash plan scheme, life cover, and volunteering days.
- Other info: Hybrid work model with great career growth opportunities.
- Why this job: Be part of a rapidly expanding team and make travel easier for clients.
- Qualifications: Experience in business travel and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid / Royal Leamington Spa, UK
Job type: Permanent / Full-time
Sector and subsector: Travel & Tourism | General
Salary: Negotiable salary
Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, New Zealand, The Netherlands, Canada and the United States. Established in 1865, we are consistently evolving by using technology and our passion for what we do to keep delivering a high touch, high tech, high content experience. We act as an extension of clients' own organisations – their out-of-house travel department.
We are recruiting for an experienced Business Travel Consultant to join our Leamington Spa based team. This role will be based at our Leamington office with a hybrid pattern (3 days in the office and 2 days at home) after successful probation/training, depending on skills and experience. This is an exciting time to join as we rapidly expand our operations team.
Responsibilities
- Provide high levels of customer service by handling enquiries and reservations, responding professionally, arranging and confirming bookings, and building traveller profiles to meet needs.
- Research options for clients to ensure the best deals are found.
- Process E-tickets and travel documentation.
- Offer advice on options for each itinerary, including visas, passport requirements and vaccinations.
- Handle refunds and cancellations.
Qualifications and Experience
- Motivated, passionate individual with prior experience in business travel.
- Experience using Sabre GDS; Galileo experience considered.
- Excellent telephone manner, verbal reasoning skills and attention to detail.
- Confident in dealing directly with clients face to face.
- Available to work between 8:00 am and 6:00 pm on a rota basis.
What We Can Offer
We value our people and offer a range of benefits as part of our commitment to a flexible, supportive workplace. Benefits include:
- Cash plan scheme (after probation)
- Group Life Cover (after probation)
- Volunteering days
- Christmas Savings Scheme
- Season Ticket Loans
Business Travel Consultant employer: Royal Leamington Spa
Gray Dawes Travel is an exceptional employer, offering a dynamic and supportive work environment in the heart of Royal Leamington Spa. With a strong focus on employee growth, we provide comprehensive benefits including a cash plan scheme, group life cover, and volunteering days, all while fostering a culture that values flexibility and innovation. Join us to be part of a multi-award winning team that is dedicated to delivering outstanding travel experiences and advancing your career in the thriving travel and tourism sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work at Gray Dawes Travel. A friendly chat can open doors and give you insider info on the company culture and what they’re really looking for.
✨Tip Number 2
Prepare for the interview by researching common questions for Business Travel Consultants. Think about your past experiences and how they relate to the role. We want to hear your stories, so practice articulating them clearly and confidently!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Sabre GDS and any other tools mentioned in the job description. If you can demonstrate your proficiency during the interview, it’ll definitely set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Gray Dawes Travel.
We think you need these skills to ace Business Travel Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Travel Consultant role. Highlight your experience in business travel and any relevant skills, like using Sabre GDS or Galileo. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about travel and how your previous experiences make you a perfect fit for us. Keep it professional but let your personality come through!
Showcase Your Customer Service Skills:Since this role is all about providing top-notch customer service, be sure to include examples of how you've excelled in this area. We love seeing candidates who can demonstrate their ability to handle enquiries and build strong relationships with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Gray Dawes Travel!
How to prepare for a job interview at Royal Leamington Spa
✨Know Your Stuff
Make sure you brush up on your knowledge of the travel industry, especially business travel. Familiarise yourself with common booking systems like Sabre and Galileo, as well as current trends in travel management. This will show that you're not just interested in the role but also passionate about the industry.
✨Customer Service is Key
Since this role involves a lot of client interaction, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond for a client. Highlight your excellent telephone manner and how you handle enquiries professionally.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills, especially regarding cancellations or refunds. Prepare scenarios where you've successfully resolved issues for clients, demonstrating your attention to detail and ability to think on your feet.
✨Show Your Flexibility
With a hybrid working model, it's important to express your adaptability. Be ready to discuss how you manage your time effectively between home and office work. Mention any previous experiences that showcase your ability to thrive in a flexible work environment.
