At a Glance
- Tasks: Provide top-notch customer service and manage travel bookings for clients.
- Company: Join a multi-award winning global travel management company.
- Benefits: Enjoy flexible working, cash plans, life cover, and volunteering days.
- Other info: Hybrid work model with great career development opportunities.
- Why this job: Be part of a rapidly expanding team and make travel easier for clients.
- Qualifications: Experience in business travel and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid / Royal Leamington Spa, UK
Job type: Permanent / Full-time
Sector and subsector: Travel & Tourism | General
Salary: Negotiable salary
Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, New Zealand, The Netherlands, Canada and the United States. Established in 1865, we are consistently evolving by using technology and our passion for what we do to keep delivering a high touch, high tech, high content experience. We act as an extension of clients' own organisations – their out-of-house travel department. We are recruiting for an experienced Business Travel Consultant to join our Leamington Spa based team. This role will be based at our Leamington office with a hybrid pattern (3 days in the office and 2 days at home) after successful probation/training, depending on skills and experience. This is an exciting time to join as we rapidly expand our operations team.
Responsibilities
- Provide high levels of customer service by handling enquiries and reservations, responding professionally, arranging and confirming bookings, and building traveller profiles to meet needs.
- Research options for clients to ensure the best deals are found.
- Process E-tickets and travel documentation.
- Offer advice on options for each itinerary, including visas, passport requirements and vaccinations.
- Handle refunds and cancellations.
Qualifications and Experience
- Motivated, passionate individual with prior experience in business travel.
- Experience using Sabre GDS; Galileo experience considered.
- Excellent telephone manner, verbal reasoning skills and attention to detail.
- Confident in dealing directly with clients face to face.
- Available to work between 8:00 am and 6:00 pm on a rota basis.
What We Can Offer
- We value our people and offer a range of benefits as part of our commitment to a flexible, supportive workplace.
- Benefits include:
- Cash plan scheme (after probation)
- Group Life Cover (after probation)
- Volunteering days
- Christmas Savings Scheme
- Season Ticket Loans
Business Travel Consultant employer: Royal Leamington Spa
Gray Dawes Travel is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible hybrid work model from our Royal Leamington Spa office. With a commitment to high-quality service and innovation in the travel sector, we provide comprehensive benefits including a cash plan scheme, group life cover, and opportunities for volunteering, ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who might know someone at Gray Dawes Travel. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us you’re not just another candidate; demonstrate your passion for travel and how you can contribute to our high-touch, high-tech approach.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Business Travel Consultant role. Highlight your experience with Sabre GDS or Galileo, and don’t forget to showcase your customer service skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Gray Dawes Travel.
We think you need these skills to ace Business Travel Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Travel Consultant role. Highlight your experience in business travel and any relevant skills, like using Sabre GDS or Galileo. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about travel and how your previous experiences make you a perfect fit for us. Keep it engaging and personal – we love a good story!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch customer service, be sure to include examples of how you've gone above and beyond for clients in the past. We want to know how you handle enquiries and ensure satisfaction!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Royal Leamington Spa
✨Know Your Stuff
Make sure you brush up on your knowledge of business travel, especially the tools and systems like Sabre GDS. Familiarise yourself with common travel documentation and requirements, as this will show your expertise and readiness for the role.
✨Customer Service is Key
Prepare to demonstrate your customer service skills. Think of examples where you've gone above and beyond for a client. This role is all about providing high levels of service, so be ready to discuss how you handle enquiries and resolve issues.
✨Research the Company
Dive into Gray Dawes Travel’s history and values. Understanding their approach to travel management and their commitment to technology will help you align your answers with what they’re looking for in a candidate.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your experience clearly and confidently, especially regarding your previous roles in business travel. This will help you feel more at ease during the actual interview.
