At a Glance
- Tasks: Collect and manage guest laundry with a friendly, professional approach.
- Company: Join the happiest hotel in London, Royal Lancaster London.
- Benefits: Earn up to £29,763.89, enjoy discounts, and complimentary meals.
- Other info: Enjoy social events and recognition schemes while working in a supportive environment.
- Why this job: Be part of a fun team that values your growth and happiness.
- Qualifications: Experience in a 4 or 5-star hotel and excellent customer service skills.
The predicted salary is between 29763 - 29763 € per year.
Join our happiness! Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a Valet Attendant within our Accommodation Services Team! Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.
Location & Perks
- Annual earnings up to £29,763.89 (£26,763.89 base salary + non-contractual tronc)
- Service Charge
- Complimentary night stay for 2 at the Royal Lancaster London
- Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
- Employees and Friends & Family rates across our sister properties
- Complimentary meals on duty
- Uniform provided and laundered complimentary
- Refer a friend bonus
- Cycle to work & workplace pension schemes
- Annual season ticket loans
- Employee recognition schemes and Social Committee events including gala dinners and much more!
Responsibilities
- To collect department keys from guest safety as per SOP at shift start and return them responsibly at the end of the shift.
- Sort, wash, dry, fold, iron, and package laundry items according to type and care instructions.
- Operate washers, dryers, and other laundry equipment, including a dry-cleaning machine, efficiently and safely.
- Ensure guests’ laundry, dry cleaning, and pressing are collected within 10 minutes and delivered back according to SOP and guests’ requests.
- Greet and use the guest's name when collecting from the room.
- Make eye contact with the guest and display a genuine, friendly approach.
Qualifications
- We are looking for a warm, professional, and attentive Valet Attendant.
- Prior experience as a Valet Attendant in a 4 or 5 star hotel environment is required.
- Excellent customer service and communication skills, and a genuine passion for hospitality are essential.
- All applicants must be legally eligible to work in the UK.
Valet Attendant employer: Royal Lancaster
At the Royal Lancaster London, we pride ourselves on being the happiest hotel in London, where our Valet Attendants play a crucial role in creating memorable experiences for our guests. With a strong focus on employee development and a vibrant work culture, we offer competitive earnings, generous discounts, and unique perks such as complimentary stays and meals, ensuring that our team feels valued and supported. Join us in a dynamic environment that fosters growth and camaraderie, making every day at work a joyful experience.
StudySmarter Expert Advice🤫
We think this is how you could land Valet Attendant
✨Tip Number 1
Get to know the hotel! Research the Royal Lancaster London and its values. When you walk in for your interview, show us that you understand our mission to be the happiest hotel in London. It’ll impress us and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Valet Attendant, you’ll be interacting with guests all day. Role-play common scenarios with friends or family to get comfortable using names and making eye contact, just like we do at the hotel.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Wear smart attire that reflects the professionalism of a 5-star environment. We want to see that you take pride in your appearance and are ready to represent our brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re tech-savvy and keen to join our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Valet Attendant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see that fun and caring attitude that matches our vibe at the Royal Lancaster London. Don’t be afraid to show us why you’re the right fit for our happiness!
Tailor Your Experience:Make sure to highlight any relevant experience you have as a Valet Attendant or in hospitality. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Genuine:We value authenticity, so be yourself in your application. Share your passion for customer service and hospitality, and let us know what makes you excited about joining our team. We’re all about genuine connections!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing application and get you one step closer to joining our happy team!
How to prepare for a job interview at Royal Lancaster
✨Show Your Enthusiasm
When you walk into the interview, let your positive energy shine through! Smile, make eye contact, and express your excitement about the role. Remember, they’re looking for someone who embodies their happiness culture, so show them you’re ready to bring that vibe!
✨Know the Company
Do a bit of homework on the Royal Lancaster London. Familiarise yourself with their values, mission, and what makes them the happiest hotel in London. This will not only impress them but also help you tailor your answers to align with their ethos.
✨Highlight Relevant Experience
Since prior experience as a Valet Attendant in a 4 or 5-star hotel is required, be ready to discuss specific examples from your past roles. Talk about how you’ve provided excellent customer service and handled laundry tasks efficiently, showcasing your skills and dedication to hospitality.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about team dynamics, opportunities for growth, or how they celebrate employee achievements. It’s a great way to demonstrate your enthusiasm for joining their team!
