At a Glance
- Tasks: Deliver five-star service and create memorable moments for guests at our Front Office.
- Company: Join the award-winning Royal Lancaster London, a top employer in hospitality.
- Benefits: Earn up to £30,000, enjoy discounts, complimentary stays, and extensive development opportunities.
- Other info: Work in a vibrant environment with excellent career progression and community involvement.
- Why this job: Be part of a fun, supportive team that values your growth and happiness.
- Qualifications: Passion for hospitality and a positive attitude are essential.
The predicted salary is between 30000 - 30000 € per year.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Guest Service Agent at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Night Guest Service Agent are:
- Annual earnings up to £30,000.00 (£26,685.73 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world‑class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Night Guest Service Agent, to join our Front of House Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities
- Foster an environment at the Front Office where hospitality is delivered
- To complete the relevant Night Auditor tasks as laid down by departmental standards
- To receive customer complaints and ensure the complete satisfaction of the customer. Deliver appropriate service recovery with a view to obtaining their future loyalty.
- Own customer issues ensuring resolution is achieved the same day the issue was brought to your attention
- Keep fully informed of the forecasted business levels and support the Assistant Night Manager and Night Manager accordingly
- To monitor and control the rooms inventory to ensure overbooking levels are maximized
You will be required to work 40 hours per week, on a shift rota.
About Our Hotel
- Best Employer for 2021 at Springboard’s Excellence Awards
- One of the happiest hotels in London
- Earth Check Silver Certified 2023
- 2 rosettes
- Hoteliers’ Charter Approved
- Preferred Hotels & Resorts member
- Top 100 in the Sunday Times Best Places to Work 2025
We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Night Guest Service Agent role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK.
Night Guest Service Agent employer: Royal Lancaster
At the Royal Lancaster London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises personal development and employee well-being. Located conveniently near major transport links, our team enjoys competitive salaries, extensive benefits including discounts across our properties, and opportunities for growth through world-class training programmes. Join us in creating memorable experiences while being part of a supportive community that values positivity and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Royal Lancaster London. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their happy and fun environment.
✨Tip Number 2
Practice your customer service skills! As a Night Guest Service Agent, you'll be dealing with guests and their needs. Think of scenarios where you might need to resolve issues or complaints and practice how you'd handle them. This will help you shine during the interview!
✨Tip Number 3
Show your personality! The Royal Lancaster London is all about positive energy and building a community. Be yourself in the interview and let your passion for hospitality shine through. They want to see how you can contribute to their vibrant team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our award-winning family. Don’t miss out on this opportunity to pour some happiness into your career!
We think you need these skills to ace Night Guest Service Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Guest Service Agent role and how you can contribute to our happy environment.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the responsibilities of the role, so be specific!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share your passion for hospitality and any experiences that demonstrate your ability to deliver five-star service. Keep it engaging and concise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at the Royal Lancaster London. Don’t miss out!
How to prepare for a job interview at Royal Lancaster
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Night Guest Service Agent. Familiarise yourself with tasks like handling customer complaints and performing Night Auditor duties. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role is all about delivering five-star service, be ready to share examples of how you've handled difficult situations or provided exceptional customer service in the past. Highlighting your ability to foster a positive environment will resonate well with the interviewers.
✨Research the Company Culture
Take some time to learn about the Royal Lancaster London and its values. They emphasise personal development and a fun work environment, so think about how your own values align with theirs. This will show that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and opportunities for growth. This shows your interest in the position and helps you determine if it's the right fit for you as well.
