At a Glance
- Tasks: Provide five-star service and resolve customer issues during night shifts.
- Company: Join the award-winning Royal Lancaster in London.
- Benefits: Enjoy a supportive workplace and career development opportunities.
- Other info: Flexible shift rota with a focus on work-life balance.
- Why this job: Be part of a passionate team creating memorable guest experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28066 - 32000 £ per year.
Royal Lancaster in London is looking for a passionate Night Guest Service Agent to join our Front of House Department on a permanent basis. This role requires providing five-star service, resolving customer issues swiftly, and fostering a welcoming environment.
You will work 40 hours per week on a shift rota. At Royal Lancaster, we care about careers and creating a happy workplace, and we invite you to join our award-winning family.
Night Front-Office Guest Service Specialist employer: Royal Lancaster
At Royal Lancaster, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. Our commitment to employee development is reflected in our comprehensive training programmes and opportunities for career advancement, all within the stunning backdrop of London. Join us to be part of an award-winning family that prioritises your well-being and professional journey while delivering five-star service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front-Office Guest Service Specialist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Royal Lancaster. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Royal Lancaster
Don't be shy about reaching out to Royal Lancaster directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Front-Office Guest Service Specialist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Royal Lancaster and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Royal Lancaster
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
