At a Glance
- Tasks: Deliver five-star service and create memorable moments for guests at our Front Office.
- Company: Join the award-winning Royal Lancaster London, a top-rated employer.
- Benefits: Earn up to £30,000, enjoy discounts, complimentary stays, and extensive development opportunities.
- Other info: Work in one of London's happiest hotels with excellent career prospects.
- Why this job: Be part of a fun, supportive team that values your growth and happiness.
- Qualifications: Passion for hospitality and a positive attitude are essential.
The predicted salary is between 30000 - 30000 £ per year.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Guest Service Agent at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Night Guest Service Agent are:
- Annual earnings up to £30,000.00 (£26,685.73 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world‑class management development programmes including educational sponsorship to be the best you can be
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Night Guest Service Agent to join our Front of House Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities
- Foster an environment at the Front Office where hospitality is delivered
- To complete the relevant Night Auditor tasks as laid down by departmental standards
- To receive customer complaints and ensure the complete satisfaction of the customer. Deliver appropriate service recovery with a view to obtaining their future loyalty. Own customer issues ensuring resolution is achieved the same day the issue was brought to your attention
- Keep fully informed of the forecasted business levels and support the Assistant Night Manager and Night Manager accordingly
- To monitor and control the rooms inventory to ensure overbooking levels are maximized
You will be required to work 40 hours per week, on a shift rota.
About Our Hotel
- Best Employer for 2021 at Springboard’s Excellence Awards
- One of the happiest hotels in London
- Earth Check Silver Certified 2023
- 2 rosettes
- Hoteliers’ Charter Approved
- Preferred Hotels & Resorts member
- Top 100 in the Sunday Times Best Places to Work 2025
We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Night Guest Service Agent role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK.
Night Guest Service Agent in London employer: Royal Lancaster
At the Royal Lancaster London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises personal development and employee well-being. Located conveniently near major transport links, our team enjoys a range of benefits including competitive earnings, extensive discounts, and opportunities for growth through world-class training programmes. Join us in creating memorable experiences while being part of a supportive community that values diversity and fosters happiness at work.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Royal Lancaster London. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their happy and fun environment.
✨Tip Number 2
Practice your customer service skills! As a Night Guest Service Agent, you'll be dealing with guests and their needs. Think of scenarios where you might need to resolve complaints or deliver exceptional service, and rehearse how you'd handle them.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent the hotel’s five-star service.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly!
We think you need these skills to ace Night Guest Service Agent in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Guest Service Agent role and how you can bring positive energy to our team.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience and skills that match the job description. Focus on your customer service experience and any roles where you've had to handle complaints or deliver exceptional service.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you've created memorable moments for guests in the past and how you align with our values of positivity and community.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Royal Lancaster
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles. This will demonstrate that you truly care about delivering five-star service.
✨Know the Company Inside Out
Do your homework on the Royal Lancaster London. Familiarise yourself with their values, recent awards, and community initiatives. Mentioning these during your interview shows that you're genuinely interested in being part of their team and aligns with their focus on personal development and a positive work environment.
✨Prepare for Customer Scenarios
Think about potential customer complaints or issues you might face as a Night Guest Service Agent. Prepare responses that highlight your problem-solving skills and ability to ensure customer satisfaction. This will help you stand out as someone who can handle challenges effectively.
✨Bring Positive Energy
Since the hotel values a happy and fun environment, make sure to convey your positive energy during the interview. Smile, maintain good eye contact, and engage with your interviewers. This will reflect the kind of atmosphere they want to foster and show that you’re a great fit for their team.
