At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for our guests.
- Company: Join the award-winning Royal Lancaster London, a top-rated employer.
- Benefits: Earn up to £30,000, enjoy discounts, free meals, and wellness support.
- Other info: Flexible shifts, career development opportunities, and a supportive work environment.
- Why this job: Be part of a fun, diverse team that values personal growth and happiness.
- Qualifications: Passion for hospitality and a positive attitude are essential.
The predicted salary is between 26685 - 30000 £ per year.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Guest Service Agent at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Guest Service Agent:
- Annual earnings up to £30,000.00 (£26,685.73 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world‑class management development programmes including educational sponsorship to be the best you can be
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Guest Service Agent to join our Front of House Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities
- Deliver a warm, personalized, and professional welcome to all guests, utilizing their names and information provided through the property management system to enhance their experience.
- Uphold and maintain the prestigious 5-star standards of the hotel, adhering to the AA (Automobile Association) and LQA (Leading Quality Assurance) standards to ensure a consistent and superior guest experience.
- Operate and navigate various hotel management and booking systems efficiently.
- Maximize revenue opportunities by skilfully promoting room upgrades and enrolling guests in the hotel’s exclusive membership programs, striving to meet and exceed departmental targets.
- Maintain up-to-date knowledge of all VIP guests, special care guests, and long-stay residents arriving, staying, or departing on any given day.
You will be required to work 40 hours per week, on a shift rota.
About the Hotel
- Best Employer for 2021 at Springboard’s Excellence Awards
- One of the happiest hotels in London
- Earth Check Silver Certified 2023
- 2 rosettes
- Hoteliers’ Charter Approved
- Preferred Hotels & Resorts member
- Top 100 in the Sunday Times Best Places to Work 2025
We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Guest Service Agent role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK.
Guest Services Agent in London employer: Royal Lancaster
At the Royal Lancaster London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises personal development and employee well-being. With competitive earnings, extensive benefits including discounts across our properties, and a commitment to fostering a diverse and supportive community, we ensure that our Guest Service Agents thrive in their roles while delivering outstanding service to our guests. Join us in creating memorable experiences in one of London's happiest hotels, where your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Royal Lancaster London. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their happy and fun environment.
✨Tip Number 2
Practice your people skills! As a Guest Service Agent, you'll be the face of the hotel. Role-play with a friend or family member to nail down your warm welcome and how to handle tricky situations. Remember, it’s all about creating memorable moments for guests!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional for your interview. It shows you care about the role and are ready to uphold those prestigious 5-star standards.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your personality right from the start. So, don’t hesitate – get your application in today!
We think you need these skills to ace Guest Services Agent in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for guest services and how you can bring positive energy to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've delivered exceptional service in the past, as this will help us see how you fit into our 5-star standards.
Show Enthusiasm:We love candidates who are excited about the role! In your cover letter, express why you want to join us at the Royal Lancaster London and how you can contribute to creating memorable moments for our guests.
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our fabulous team!
How to prepare for a job interview at Royal Lancaster
✨Show Your Enthusiasm
As a Guest Service Agent, your energy and positivity are key. Make sure to express your excitement about the role and the hotel during the interview. Share specific examples of how you’ve created memorable experiences for guests in the past.
✨Know the Hotel Inside Out
Do your homework on the Royal Lancaster London! Familiarise yourself with its history, values, and the services it offers. This will not only impress the interviewers but also help you understand how you can contribute to maintaining those prestigious 5-star standards.
✨Practice Personalised Interactions
Since the role involves delivering a warm welcome, practice using names and personalising interactions. You could role-play with a friend or family member, focusing on how to make guests feel special and valued right from the start.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you had to resolve guest issues or improve their experience. Be ready to discuss these situations in the interview, highlighting your ability to stay calm under pressure and find effective solutions while maintaining a positive atmosphere.
