At a Glance
- Tasks: Lead a dynamic team to deliver five-star service and memorable guest experiences.
- Company: Join the Royal Lancaster London, a top-rated hotel with a vibrant culture.
- Benefits: Enjoy discounts, complimentary stays, and extensive personal development opportunities.
- Other info: Work in a supportive environment with excellent career progression.
- Why this job: Be part of a happy team that values growth and community.
- Qualifications: Experience in hospitality management and a passion for guest satisfaction.
The predicted salary is between 50000 - 60000 € per year.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Hotel Manager at the Royal Lancaster London, part of The Landmark Collection where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Hotel Manager are:
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world‑class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners
- Discretionary bonus
We are currently looking for a passionate Hotel Manager, who is ready for the next step as General Manager, to join our General Manager and Executive team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Hotel Manager, your main duties and expectations for the role will include:
- To coordinate and guide managers from all departments, including front desk, accommodation services, and food and beverage including events as well as support finance, talent and Culture and Sales & Marketing with the General Manager
- Develop a close working relationship with all group and support functions to ensure the Collection is successful – celebrate joint wins.
- To monitor and identify training needs within the departments, and to develop and implement training plans to meet those needs.
- Develop succession planning within all teams.
- Foster a culture of ethical conduct, continuous improvement, and collaboration within the operational departments.
- To conduct regular inspections of guest rooms and public areas to ensure they are clean, well‑maintained, and meet quality standards, as well as identifying areas of improvement of touchpoints in relation to the guest journey.
- To manage day‑to‑day budgets, control expenses, and optimize resource allocation to improve the hotel's profitability.
- To support and drive service delivery in all areas to ensure guest satisfaction at all touch points and consistent improvements in delivery.
- Implementing revenue enhancement and cost reduction opportunities throughout the hotel.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than hours.
We are … Number 1 Hotel on Trip Advisor in London, Top 100 in the Sunday Times Best Places to Work 2025, One of the happiest hotels in London, Hoteliers’ Charter Approved, Preferred Hotels & Resorts member.
We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Hotel Manager role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK.
Deputy General Manager in London employer: Royal Lancaster
At the Royal Lancaster London, part of The Landmark Collection, we pride ourselves on fostering a vibrant and supportive work culture that prioritises personal development and employee well-being. Located conveniently near major transport links, we offer an array of benefits including extensive discounts, complimentary stays, and access to world-class training programmes, ensuring our team members not only thrive in their roles but also enjoy a fulfilling career journey. Join us in creating memorable experiences for our guests while being part of a community that values positivity, diversity, and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at the Royal Lancaster London. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the hotel’s values and culture. Show us how your positive energy and experience align with our mission to deliver five-star service. We love candidates who can bring their unique flair to our team!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see the real you! Use examples from your past experiences that highlight your leadership skills and ability to foster collaboration.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Let us know you’re excited about the opportunity to join our award-winning family!
We think you need these skills to ace Deputy General Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to be a Hotel Manager and how you can contribute to our happy environment.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience in hotel management and any specific achievements that align with what we’re looking for. This helps us see how you fit into our team!
Be Authentic:Don’t be afraid to show your personality in your application. We value authenticity and want to know who you are beyond your qualifications. Share your unique experiences and how they’ve shaped your approach to hospitality.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to read it and hopefully welcome you to our team!
How to prepare for a job interview at Royal Lancaster
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Hotel Manager and the specific expectations outlined in the job description. Familiarise yourself with the Royal Lancaster London and its values, as well as recent achievements or initiatives they’ve undertaken.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coordinated departments, developed training plans, or fostered a positive work culture. Be ready to discuss how you can bring that same energy to their team.
✨Emphasise Guest Satisfaction
Since the role focuses heavily on guest satisfaction, think of specific instances where you've improved service delivery or enhanced the guest experience. Highlight your understanding of the guest journey and how you can contribute to maintaining the hotel's high standards.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about their approach to staff development, how they celebrate joint wins, or what initiatives they have in place for continuous improvement. It shows you're genuinely interested in the role and the company culture.
