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- Tasks: Provide exceptional service and manage group enquiries for a prestigious hotel.
- Company: Renowned hotel in London with a focus on customer satisfaction.
- Benefits: Competitive salary, pension scheme, property discounts, and employee support programs.
- Why this job: Join a dynamic team and enhance your customer service skills in a luxury environment.
- Qualifications: Strong customer service skills and ability to upsell hotel facilities.
- Other info: Maternity cover position with opportunities for growth in the hospitality industry.
The predicted salary is between 28800 - 43200 £ per year.
A prestigious hotel in London is seeking a Groups Coordinator (Maternity Cover) to join their Reservations Department. The role involves providing exceptional service to clients and managing group enquiries promptly. Ideal candidates will excel in customer service and have the ability to upsell hotel facilities.
Benefits include:
- Competitive salary
- Access to a pension scheme
- Discounts across properties
- Various employee support programs
Candidates must be eligible to work in the UK.
Groups Coordinator - Maternity Cover (Reservations) employer: Royal Lancaster
Contact Detail:
Royal Lancaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Coordinator - Maternity Cover (Reservations)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Groups Coordinator role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and group management. We recommend role-playing with a friend to boost your confidence and refine your answers, especially when it comes to upselling hotel facilities.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your enthusiasm for the role shine through. A positive attitude and genuine passion for providing exceptional service can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and eager to join our team.
We think you need these skills to ace Groups Coordinator - Maternity Cover (Reservations)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for clients in the past, especially in a fast-paced environment like a hotel.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CV and cover letter to the Groups Coordinator role. Mention specific skills that relate to managing group enquiries and upselling.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and get straight to what makes you a great fit for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Royal Lancaster
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its facilities, services, and any recent news or events. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond for clients, as this is crucial for a Groups Coordinator. Be ready to discuss how you handle difficult situations and ensure client satisfaction.
✨Practice Upselling Techniques
Since upselling is a key part of the role, brush up on your upselling techniques. Think of ways you can promote hotel facilities and services during your interview. You might even want to role-play scenarios where you successfully upsell to a group booking.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions. Inquire about the team dynamics, the challenges faced by the Reservations Department, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the team.
