At a Glance
- Tasks: Lead the front office team to deliver five-star service and memorable guest experiences.
- Company: Join the award-winning Royal Lancaster London, known for its supportive and fun culture.
- Benefits: Earn up to £32,000, enjoy discounts, complimentary stays, and extensive development opportunities.
- Other info: Flexible shifts, employee recognition events, and a vibrant work environment await you!
- Why this job: Be part of a happy team that values personal growth and community spirit.
- Qualifications: Passion for hospitality and strong leadership skills are essential.
The predicted salary is between 28909 - 32000 £ per year.
Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Front Office Supervisor at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Benefits
- Annual earnings up to £32,000.00 (£28,909.55 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
About the role
We are currently looking for a passionate Front Office Supervisor to join our Front Office Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities
- Ensure all guests are registered efficiently and appropriately, maintaining high standards of supervision and administration in line with departmental standards (AA Red Star & LQA Standards).
- Confidently use various computer systems such as OperaCloud, KnowCross.
- Upsell room types at every available opportunity to achieve the departmental upselling goal.
- Complete all tasks outlined in the Front Office Supervisor’s checklist.
You will be required to work 40 hours per week, on a shift rota.
Why Join Us
- Best Employer for 2021 at Springboard’s Excellence Awards
- One of the happiest hotels in London
- Earth Check Silver Certified 2023
- 2 rosettes
- Hoteliers’ Charter Approved
- Preferred Hotels & Resorts member
- Top 100 in the Sunday Times Best Places to Work 2025
We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Front Office Supervisor role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK.
Front Office Shift Leader employer: Royal Lancaster
At the Royal Lancaster London, we pride ourselves on being an exceptional employer that values personal development and a positive work culture. Located conveniently near Lancaster Gate tube station, we offer competitive salaries, extensive benefits including discounts across our properties, and opportunities for career growth through world-class management programmes. Join our award-winning team where your contributions are recognised, and you can truly make a difference in creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart appearance shows that you respect the opportunity and are serious about joining their fabulous team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Office Shift Leader
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Front Office Supervisor role shine through. We want to see that you genuinely care about providing five-star service and creating memorable moments for our guests.
Tailor Your CV:Make sure your CV is tailored to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the responsibilities of the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team. Avoid fluff and focus on what matters!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our award-winning family!
How to prepare for a job interview at Royal Lancaster
✨Know the Company Culture
Before your interview, take some time to research the Royal Lancaster London and its values. They emphasise a positive and caring environment, so think about how you can demonstrate your own positive energy and passion for customer service during the interview.
✨Familiarise Yourself with the Role
Make sure you understand the responsibilities of a Front Office Supervisor. Be ready to discuss how you would ensure guests are registered efficiently and how you can maintain high standards in line with departmental expectations. Use specific examples from your past experience to illustrate your points.
✨Practice Upselling Techniques
Since upselling is a key part of the role, prepare to discuss your strategies for upselling room types. Think of examples where you've successfully upsold in previous roles and be ready to share those stories. This will show that you’re proactive and results-driven.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about the team dynamics or opportunities for personal development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
