At a Glance
- Tasks: Deliver five-star service and create memorable moments for guests in room dining.
- Company: Join the award-winning Royal Lancaster London, known for its happy and caring culture.
- Benefits: Enjoy discounts, free meals, wellness support, and a pension scheme with company contributions.
- Other info: Immediate start available; great opportunities for career development.
- Why this job: Be part of a fun team that values personal growth and diverse experiences.
- Qualifications: Passion for hospitality and a positive attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Casual Food & Beverage Attendant – In Room Dining at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Casual Food & Beverage Attendant – In Room Dining are:
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Casual Food & Beverage Attendant – In Room Dining, to join our Food & Beverage department on a casual basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Casual Food & Beverage Attendant – In Room Dining, your main duties and expectations for the role will include:
- Ensure the service area is fully stocked for each service period.
- Take special care in maintaining cleanliness and report any damage when it occurs.
- Take in room dining orders via phone in line with the SOP.
- Post orders correctly in Simphony POS in line with the SOP.
- Use the hotel’s property management system (Opera) to get necessary information/reports.
We are Best Employer for 2021 at Springboard’s Excellence Awards, one of the happiest hotels in London, Earth Check Silver Certified 2025, 2 rosettes, Hoteliers’ Charter Approved, Preferred Hotels & Resorts member.
We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Casual Food & Beverage Attendant – In Room Dining role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK.
F&B Attendant (Casual) - In Room Dining employer: Royal Lancaster
At the Royal Lancaster London, we pride ourselves on being an exceptional employer that values personal development and fosters a vibrant work culture. Located conveniently near major transport links, we offer a range of benefits including generous discounts, a supportive Employee Assistance Programme, and opportunities for career growth through taskforces and recognition schemes. Join our award-winning team where your positive energy will contribute to creating memorable experiences for our guests in a fun and diverse environment.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Attendant (Casual) - In Room Dining
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Royal Lancaster London. Understand their values and what makes them tick. This way, you can show them that you're not just another candidate, but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice makes perfect! Run through some common interview questions with a friend or in front of the mirror. Focus on how you can bring positive energy and memorable moments to the role. Remember, they want to see your personality shine!
✨Tip Number 3
Dress to impress! Make sure you look smart and presentable for your interview. First impressions matter, especially in the hospitality industry. Show them that you take pride in your appearance and are ready to represent their brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Casual Food & Beverage Attendant position.
We think you need these skills to ace F&B Attendant (Casual) - In Room Dining
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about providing excellent service and creating memorable moments for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in food and beverage service. We love seeing how your past roles align with what we do here at Royal Lancaster London!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Royal Lancaster
✨Know the Company Culture
Before your interview, take some time to research the Royal Lancaster London and its values. They emphasise a positive and fun environment, so think about how you can showcase your own positive energy and passion for hospitality during the conversation.
✨Familiarise Yourself with the Role
Make sure you understand the key responsibilities of a Casual Food & Beverage Attendant – In Room Dining. Be ready to discuss how you would ensure the service area is stocked and clean, and how you would handle in-room dining orders efficiently using their systems like Simphony POS and Opera.
✨Prepare Examples of Your Experience
Think of specific examples from your past experiences that demonstrate your ability to deliver excellent customer service and work well in a team. Highlight any previous roles in food and beverage or hospitality where you contributed to creating memorable moments for guests.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about opportunities for personal development or how the team fosters a supportive community, which aligns with their focus on caring for each other.
