At a Glance
- Tasks: Welcome guests and provide exceptional service in a fast-paced hotel environment.
- Company: Join the Royal Lancaster London, aiming to be the happiest hotel in the city.
- Benefits: Earn up to £30,348.16, enjoy discounts, complimentary meals, and more perks.
- Other info: Opportunities for growth and a supportive work culture await you!
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Previous concierge experience in a five-star hotel and excellent communication skills.
The predicted salary is between 26348 - 30348 £ per year.
Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a Doorperson within our Front Office Team! Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.
Joining our independently owned and 5-star hotel, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:
- Annual earnings up to £30,348.16 (£26,348.16 base salary + non-contractual tronc)
- Service Charge from Room Revenue
- Complimentary night stay for 2 at the Royal Lancaster London
- Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
- Employees and Friends & Family rates across our sister properties
- Complimentary meals on duty
- Uniform provided and laundered complimentary
- Refer a friend bonus
- Cycle to work & workplace pension schemes
- Annual season ticket loans
- Employee recognition schemes and Social Committee events including gala dinners and much more!
In your role as a Doorperson within our Front Office family, you will be surrounded by a dynamic and passionate team working in a fast-paced environment. Creativity will be key to your role and success, as you will be committed to providing the best service to our guests. Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary. We are looking for a Concierge who shares a passion for excellence and will infuse enthusiasm and passion into everything they do.
The Concierge will respond to a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. As a Concierge, you will be passionate about creating the most unique and memorable stay experiences for our guests. As an excellent and confident communicator, you will have the ability to interact with guests and make them feel welcome and cared for during their stay at the Royal Lancaster.
Successful candidates for our Concierge opportunity will need to be well presented, have excellent communication, interpersonal, problem-solving skills and a pleasant telephone manner. We anticipate applicants will have previous experience as a Concierge and will have worked in a five-star hotel. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high-performing hotel team renowned for their approach and delivery of unparalleled service.
To ensure all customers are greeted with a warm welcome and to provide an efficient, proactive and memorable service in all areas of the hotel to all guests and visitors. Smooth running of the forecourt including; control of the traffic flow in and out, hailing taxis, keeping the forecourt area tidy, load and unload luggage in the cars or taxis for customers, monitor the hotel entrance for suspicious activity and report any such activity to Guest Safety. To provide a Valet parking service for arriving and departing guests with detailed explanations in regards to the charges. To carry out any reasonable request made by a senior member of management and to be fully conversant with Hotel Fire Procedures, Company Security Procedures, Health & Safety Policy & Procedures and The Departmental Standard Operating Procedures.
To be capable of clear communication including giving directions, to handle face-to-face enquiries from clients in a polite, efficient and friendly manner at all times and to anticipate guest needs with use of available knowledge and resources to meet these needs. All applicants must be legally eligible to work in the UK.
We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our award-winning family!
Doorperson employer: Royal Lancaster
At the Royal Lancaster London, we pride ourselves on being the happiest hotel in London, where our dedicated team fosters a supportive and vibrant work culture. As a Doorperson, you will enjoy competitive earnings, generous employee discounts, and numerous growth opportunities within our independently owned 5-star establishment, all while contributing to unforgettable guest experiences in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Doorperson
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the Royal Lancaster London. Familiarise yourself with their values and what makes them the happiest hotel in London. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Doorperson, you'll be the first point of contact for guests. So, practice how you greet people and handle different situations. A warm smile and a friendly attitude can go a long way in making a great first impression.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've gone above and beyond to help someone. This will demonstrate your ability to handle guest requests and ensure their stay is memorable.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Doorperson
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your fun and caring attitude that aligns with our happiness culture.
Tailor Your Application:Make sure to customise your application for the Doorperson role. Highlight any relevant experience you have in hospitality or customer service, and share specific examples of how you've gone above and beyond for guests in the past.
Show Your Passion:We’re looking for someone who shares our passion for excellence! In your application, express why you love working in hospitality and how you can contribute to creating memorable experiences for our guests.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our Front Office Team.
How to prepare for a job interview at Royal Lancaster
✨Show Your Enthusiasm
As a Doorperson, your attitude is key! Make sure to express your passion for providing excellent service and creating memorable experiences for guests. Share examples of how you've gone above and beyond in previous roles to make guests feel welcome.
✨Know the Hotel Inside Out
Familiarise yourself with the Royal Lancaster London and its services before the interview. Being able to discuss specific amenities, nearby attractions, or unique features will show that you're genuinely interested and prepared to represent the hotel.
✨Practice Your Communication Skills
Since you'll be interacting with guests regularly, practice clear and confident communication. Role-play common scenarios you might encounter as a Doorperson, such as greeting guests or handling inquiries, to demonstrate your interpersonal skills during the interview.
✨Dress to Impress
First impressions matter, especially in a five-star environment. Dress smartly and professionally for your interview to reflect the hotel's standards. This shows that you understand the importance of presentation in the hospitality industry.
