At a Glance
- Tasks: Lead a dynamic team to deliver five-star service and memorable guest experiences.
- Company: Join the Royal Lancaster London, a top-rated hotel with a vibrant culture.
- Benefits: Enjoy discounts, complimentary stays, and extensive personal development opportunities.
- Other info: Immediate start available in a supportive and fun environment.
- Why this job: Be part of a happy team that values growth and community.
- Qualifications: Experience in hotel management and a passion for guest satisfaction.
The predicted salary is between 40000 - 50000 € per year.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Hotel Manager at the Royal Lancaster London, part of The Landmark Collection where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Hotel Manager are:
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world‑class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners
- Discretionary bonus
We are currently looking for a passionate Hotel Manager, who is ready for the next step as General Manager, to join our General Manager and Executive team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Hotel Manager, your main duties and expectations for the role will include:
- To coordinate and guide managers from all departments, including front desk, accommodation services, and food and beverage including events as well as support finance, talent and Culture and Sales & Marketing with the General Manager
- Develop a close working relationship with all group and support functions to ensure the Collection is successful – celebrate joint wins.
- To monitor and identify training needs within the departments, and to develop and implement training plans to meet those needs.
- Develop succession planning within all teams.
- Foster a culture of ethical conduct, continuous improvement, and collaboration within the operational departments.
- To conduct regular inspections of guest rooms and public areas to ensure they are clean, well‑maintained, and meet quality standards, as well as identifying areas of improvement of touchpoints in relation to the guest journey.
- To manage day‑to‑day budgets, control expenses, and optimize resource allocation to improve the hotel's profitability.
- To support and drive service delivery in all areas to ensure guest satisfaction at all touch points and consistent improvements in delivery.
- Implementing revenue enhancement and cost reduction opportunities throughout the hotel.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than hours.
We are:
- Number 1 Hotel on Trip Advisor in London
- Top 100 in the Sunday Times Best Places to Work 2025
- One of the happiest hotels in London
- Hoteliers’ Charter Approved
- Preferred Hotels & Resorts member
We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Hotel Manager role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK.
Deputy General Manager employer: Royal Lancaster
At the Royal Lancaster London, part of The Landmark Collection, we pride ourselves on being an exceptional employer that fosters personal development and growth in a vibrant and supportive environment. Located conveniently next to Lancaster Gate tube station, we offer a range of fantastic benefits including extensive discounts, complimentary stays, and a commitment to employee wellbeing through our Employee Assistance Programme. Join us to be part of a diverse team dedicated to delivering five-star service while enjoying opportunities for career advancement and a fun, community-focused workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at the Royal Lancaster London. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the hotel’s values and culture. Show us how your positive energy aligns with our mission to create memorable moments for guests. We love candidates who can bring that vibe!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Think about how you can demonstrate your leadership skills and commitment to team success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to be a Hotel Manager and how you can contribute to our happy environment.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the job description. We love seeing how your past roles have prepared you for this position, so don’t hold back on those achievements!
Be Authentic:We value authenticity, so be yourself in your application. Share your unique experiences and perspectives that make you a great fit for our team. Remember, we’re looking for someone who brings positive energy!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Royal Lancaster London.
How to prepare for a job interview at Royal Lancaster
✨Know the Company Inside Out
Before your interview, make sure you research the Royal Lancaster London and The Landmark Collection. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or implemented training plans. Highlight how you foster collaboration and continuous improvement within your teams.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing budgets or improving guest satisfaction. Think of scenarios relevant to the role and prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process and outcomes.
✨Bring Positive Energy
The Royal Lancaster London values a happy and fun environment, so be sure to bring your positive energy to the interview. Smile, engage with your interviewers, and express your enthusiasm for the role. Show them that you’re not just looking for a job, but a place where you can contribute to a vibrant community.
