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- Tasks: Join us as a Self-checker, ensuring top-notch cleanliness and guest service.
- Company: Be part of the vibrant Basil Street team in Knightsbridge, known for five-star service.
- Benefits: Enjoy a competitive salary, discounts, medical insurance, and more perks!
- Why this job: Work in a fun, diverse environment where your positive energy makes a difference.
- Qualifications: No specific experience required, just a great attitude and willingness to learn.
- Other info: Immediate start available; flexible shifts and community involvement opportunities await!
The predicted salary is between 23200 - 29000 £ per year.
We are currently looking for a passionate Self-checker, to join our Basil Street team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.
As a Self-checker, your main duties and expectations for the role will include:
To clean all allocated bedrooms to the highest standards following departmental SOP
To handle all Lost Property items in accordance to departmental SOP
To personalize the service to our guests by using guest history where possible in line with our LQA Standards
Physically check daily status of all assigned apartments in order to identify, solve and minimize any discrepancy.
Ensure the highest standards of security are stringently always adhered to regarding guests property, colleagues’ property, and apartments property.
To keep track of the pantry inventories and stock update.
You will be required to work 40hours per week, on a shift rota.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Self-checker at the 15 Basil Street Apartments. We are located in Knightsbridge, one minute walk from the Knightsbridge station.
Some of our fabulous benefits you will enjoy as a self-checker are:
29,000 pa + discretionary meal allowance
Pension scheme with company contributions
50% discount in all our restaurants and Spa’s across our properties
Team member and Friends & Family rates across our properties
Extensive discounts on our benefits platform
Access to private medical insurance
Interest free season ticket loan
Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
Bike to work scheme
Complimentary laundry
Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship
Recommend a Friend incentive
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!
Self Checker - London employer: Royal Lancaster London
Contact Detail:
Royal Lancaster London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self Checker - London
✨Tip Number 1
Show your passion for delivering exceptional service! When you meet the team or during any interactions, express your enthusiasm for creating memorable moments for guests. This aligns perfectly with our values at Basil Street.
✨Tip Number 2
Familiarize yourself with our LQA Standards and departmental SOPs. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to maintaining high standards from day one.
✨Tip Number 3
Highlight your ability to work well in a team and contribute to a positive environment. Share examples of how you've supported colleagues in previous roles, as we value teamwork and a fun atmosphere.
✨Tip Number 4
Be prepared to discuss your experience with inventory management and attention to detail. We want to know how you can help keep track of pantry inventories and ensure everything is in order for our guests.
We think you need these skills to ace Self Checker - London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and expectations of a Self-checker. Tailor your application to highlight relevant experiences that align with these duties.
Show Your Passion: Express your enthusiasm for providing five-star service and creating memorable moments for guests. Use specific examples from your past experiences to demonstrate your commitment to high standards and positive energy.
Highlight Relevant Skills: Emphasize skills that are crucial for the role, such as attention to detail, organization, and the ability to work in a team. Mention any experience you have with cleaning standards or guest services.
Personalize Your Application: Make your application stand out by personalizing it. Address why you want to work at 15 Basil Street Apartments specifically and how you can contribute to their community-focused environment.
How to prepare for a job interview at Royal Lancaster London
✨Show Your Passion for Service
Make sure to express your enthusiasm for providing excellent service. Share examples from your past experiences where you went above and beyond to create memorable moments for guests.
✨Highlight Attention to Detail
Since the role involves cleaning and maintaining high standards, be prepared to discuss how you ensure attention to detail in your work. Mention any specific methods or checklists you use to maintain quality.
✨Demonstrate Team Spirit
The company values a positive and fun environment. Talk about your ability to work well in a team, share experiences where you contributed to a happy workplace, and how you support your colleagues.
✨Prepare for Situational Questions
Expect questions that assess how you handle various situations, such as lost property or discrepancies in room status. Think of examples that showcase your problem-solving skills and adherence to procedures.
