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- Tasks: Clean and maintain guest rooms to top standards while ensuring security and inventory management.
- Company: Join one of London's happiest hotels, recognized for excellence and sustainability.
- Benefits: Enjoy a competitive salary, discounts, private medical insurance, and a supportive work environment.
- Why this job: Be part of a fun, diverse team dedicated to creating memorable experiences for guests.
- Qualifications: No specific experience required, just a positive attitude and willingness to learn.
- Other info: Immediate start available; must be legally eligible to work in the UK.
The predicted salary is between 22600 - 33000 £ per year.
As a Self-checker , your main duties and expectations for the role will include :
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To clean all allocated bedrooms to the highest standards following departmental SOP
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To handle all Lost Property items in accordance to departmental SOP
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To personalize the service to our guests by using guest history where possible in line with our LQA Standards
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Physically check daily status of all assigned apartments in order to identify, solve and minimize any discrepancy.
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Ensure the highest standards of security are stringently always adhered to regarding guests property, colleagues’ property, and apartments property.
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To keep track of the pantry inventories and stock update.
You will be required to work 40hours per week, on a shift rota.
We are…
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Best Employer for 2021 at Springboard’s Excellence Awards
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One of the happiest hotels in London
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Earth Check Silver Certified 2023
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2 rosettes
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Hoteliers’ Charter Approved
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Preferred Hotels & Resorts member
We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Self-checker role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK
28,267.17 + service charge
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Pension scheme with company contributions
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50% discount in all our restaurants and Spa’s across our properties
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Team member and Friends & Family rates across our properties
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Extensive discounts on our benefits platform
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Access to private medical insurance
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Interest free season ticket loan
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Employee Assistance Programme – 24 / 7 online GP, mental health support and virtual wellbeing
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Bike to work scheme
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Complimentary laundry
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Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship
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Recommend a Friend incentive
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Opportunity to join our taskforces to contribute to the business focuses, community and environment
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Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Self-checker , to join our Accommodation Services team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.
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Self-checker employer: Royal Lancaster London
Contact Detail:
Royal Lancaster London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self-checker
✨Tip Number 1
Familiarize yourself with the hotel's standards and procedures, especially regarding cleanliness and guest service. Understanding the departmental SOP will help you demonstrate your commitment to maintaining high standards during the interview.
✨Tip Number 2
Showcase your attention to detail by preparing examples of how you've handled discrepancies in previous roles. This will highlight your problem-solving skills and ability to maintain quality.
✨Tip Number 3
Emphasize your ability to work in a team and contribute to a positive environment. Share experiences where you supported colleagues or enhanced team morale, as this aligns with the hotel's focus on happiness and community.
✨Tip Number 4
Research the hotel’s awards and recognitions, such as being named Best Employer for 2021. Mentioning these accolades during your conversation can show your enthusiasm for joining an esteemed establishment.
We think you need these skills to ace Self-checker
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Self-checker. Highlight your attention to detail and ability to maintain high cleaning standards in your application.
Personalize Your Application: Use the job description to tailor your application. Mention how your previous experiences align with the expectations, such as handling lost property or personalizing guest services.
Showcase Your Team Spirit: Emphasize your ability to work well in a team and contribute to a positive environment. Share examples of how you've supported colleagues in past roles.
Highlight Relevant Skills: Include specific skills that are relevant to the role, such as inventory management, security awareness, and customer service. Make sure to provide concrete examples of how you've applied these skills in previous jobs.
How to prepare for a job interview at Royal Lancaster London
✨Show Your Attention to Detail
As a Self-checker, attention to detail is crucial. Be prepared to discuss specific examples of how you've maintained high standards in previous roles, especially in cleaning and organizing spaces.
✨Demonstrate Guest-Centric Service
Personalizing service is key in this role. Think of instances where you went above and beyond for guests or clients, and be ready to share these stories during your interview.
✨Understand SOPs and Security Protocols
Familiarize yourself with standard operating procedures (SOPs) related to cleaning and handling lost property. Highlight your understanding of security measures to protect both guest and colleague property.
✨Emphasize Team Spirit and Positivity
The company values a happy and fun environment. Share experiences that showcase your ability to work well in a team and contribute positively to workplace culture.
