At a Glance
- Tasks: Help set up and dismantle event spaces while delivering five-star service.
- Company: Join the award-winning Royal Lancaster London, known for its happy environment.
- Benefits: Earn £12.71 per hour, enjoy discounts, free meals, and 24/7 wellbeing support.
- Other info: Flexible hours to fit your schedule and opportunities for career development.
- Why this job: Be part of a fun team that values positivity and personal growth.
- Qualifications: Great customer service skills and a positive attitude are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Casual Event Porter at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Casual Event Porter are:
- Salary: £12.71 per hour + service charge
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Complimentary laundry
- Free meals on duty
- Recommend a Friend incentive
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Casual Event Porter to join our Events Department on a casual basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.
As a Casual Event Porter, your main duties and expectations for the role will include:
- Assist in the setup and dismantling of event spaces, including furniture, staging, tables, chairs, and décor.
- Ensure all event areas are correctly arranged according to function specifications and hotel standards.
- Assist with unloading and moving event materials, including AV equipment, tableware, and supplies.
- Conduct thorough post-event breakdown and resetting of spaces for future events.
- Follow all health & safety, fire, and manual handling procedures.
- Assist with post-event clean-up and resetting for future events.
- Excellent customer service and communication skills.
You will work the hours according to your availability and business needs, just notify your manager and they will schedule your shifts accordingly.
We are …
- Best Employer for 2021 at Springboard’s Excellence Awards
- One of the happiest hotels in London
- Earth Check Silver Certified 2023
- 2 rosettes
- Hoteliers’ Charter Approved
- Preferred Hotels & Resorts member
- Top 100 in the Sunday Times Best Places to Work 2025
We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Casual Event Porter role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK.
Front of House Porter in London employer: Royal Lancaster London
At the Royal Lancaster London, we pride ourselves on being an exceptional employer that values personal development and a positive work culture. Located conveniently near major transport links, we offer a range of benefits including competitive salaries, extensive discounts, and opportunities for growth through world-class training programmes. Join our award-winning team where your contributions are recognised, and you can thrive in a supportive environment that celebrates diversity and community.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Porter in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Royal Lancaster London and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front of House Porter in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Royal Lancaster London that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Royal Lancaster London.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Royal Lancaster London get a sense of who you are beyond your experience!
How to prepare for a job interview at Royal Lancaster London
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Royal Lancaster London and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
