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- Tasks: Welcome guests with a smile and ensure their stay is unforgettable.
- Company: Join the Royal Lancaster London, a top-rated hotel known for its caring culture.
- Benefits: Enjoy a competitive salary, discounts, complimentary stays, and extensive development opportunities.
- Why this job: Be part of a fun, diverse team that values personal growth and community impact.
- Qualifications: No specific experience required, just a positive attitude and willingness to learn.
- Other info: Immediate start available; work in a vibrant environment with recognition schemes and social events.
The predicted salary is between 21800 - 29300 £ per year.
Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Guest Relation Executive at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Guest Relation Executive are:
- Salary: £25,908.48 + service charge
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spas across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Guest Relation Executive to join our Guest Relations Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Guest Relation Executive, your main duties and expectations for the role will include:
- To provide a friendly and efficient welcome using guest names and information provided by a property management system
- Role models warm and open behaviour as a standard at all times
- Use various computer systems, Knowledge of Opera is highly preferred
- To keep guest profiles tidy, merging and keeping information and feedback up to date
- To be fully aware of all VIPs, care guests, and long stay guests arriving, residing or departing the hotel on any given day, assign appropriate Welcome card and amenities relating to a detailed Arrival check
- Be aware of the VIP amenities, family stay, celebration packages, stock and costing
You will be required to work 40 hours per week, on a shift rota.
We are Best Employer for 2021 at Springboards Excellence Awards, one of the happiest hotels in London, Earth Check Silver Certified 2023, and a Preferred Hotels & Resorts member.
We are more concerned with what's in the glass, not whether it's half full or empty, so if you feel this Guest Relation Executive role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK.
Guest Relations Executive employer: Royal Lancaster London
Contact Detail:
Royal Lancaster London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive
✨Tip Number 1
Familiarise yourself with the Royal Lancaster London and its values. Understanding their commitment to guest satisfaction and personal development will help you align your responses during interviews, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles. Be ready to share specific examples of how you've gone above and beyond to create memorable experiences for guests, as this is crucial for a Guest Relations Executive.
✨Tip Number 3
Demonstrate your knowledge of relevant software, particularly Opera, if you have experience with it. If not, consider doing a quick online tutorial to familiarise yourself with its features, as this could set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for teamwork and a positive work environment. Prepare to discuss how you contribute to a happy atmosphere and support your colleagues, as this aligns with the hotel's focus on building a fun and caring community.
We think you need these skills to ace Guest Relations Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and expectations of a Guest Relations Executive. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for guest relations and your ability to create memorable experiences. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to the position, such as customer service, communication, and familiarity with property management systems like Opera. Make sure to include any experience in hospitality or similar roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Royal Lancaster London
✨Show Your Passion for Guest Relations
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples of how you've gone above and beyond for guests in previous roles, as this will demonstrate your commitment to creating memorable experiences.
✨Familiarise Yourself with the Company
Research the Royal Lancaster London and its values. Understanding their commitment to personal development and community will help you align your answers with their culture during the interview.
✨Highlight Your Technical Skills
Since knowledge of computer systems like Opera is preferred, be prepared to discuss your experience with similar software. If you have any relevant certifications or training, mention those to showcase your technical proficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you successfully resolved guest complaints or improved their experience, and be ready to share these stories.
